Plaid Sandbox working for chase bank in IOS react Native not for other banks

[thamizhbharathi]

Plaid sandbox is working fine only for chase bank in IOS,(opens browser for authentication and then redirecting to app) but not for other banks Am I doing anything wrong, Can someone please help me to sort this out?(not openting browser , credentials input form showing inside app)

Note: I am using react native , and in android other banks like bank of america, citi bank, capital one all are working fine

[dtroupe-plaid]

Please provide all of the information that was request when opening an issue. There is not enough information here to debug.

I recommend the following:

• Provide all the missing information what was requested when you opened this issue.

# Environment

|                                                  |                                                                                  |
| -----------------------------| ----------------------------------------------- |
| Plaid Link React Native          | e.g. 10.3.0                                                                 |
| ReactNative Version               | e.g. 0.67.0                                                                 |
| Occurs on Android                  | e.g. yes                                                                     |
| Android OS Version                 | e.g. 11.0.0 (30)                                                         |
| Android Devices/Emulators    | e.g. Pixel 7a physical                                                |
| Occurs on iOS                          | e.g. yes                                                                     |
| iOS Version                               | e.g. 16                                                                       |
| iOS Devices/Emulators            | e.g. iPhone 14 Pro                                                    |
| Link Session ID                         | e.g. 0de00328-44f8-4c2e-9eaf-726b2f70169c |

# Steps to Reproduce

If necessary, describe the problem you have been experiencing in more detail.
Please include the configuration you are using for Link (excluding your keys
and personally identifiable information)

• Test in production to see if this issue also occurs there.

[thamizhbharathi]

Environment

Plaid Link React Native	^11.12.1
ReactNative Version	0.72.4
Occurs on Android	No
Android OS Version	12.00 (min)
Android Devices/Emulators	Poco X3 pro Physical
Occurs on iOS	yes
iOS Version	17.6.1
iOS Devices/Emulators	iPhone 14

Plaid sandbox is working fine only for chase bank in IOS,(opens browser for authentication and then redirecting to app) but not for other banks

that username and password details page should open on browser but it is opening in broswer only for chase bank in IOS not working for other banks.

But In android it is working fine.

Note : We still do not have the production roll out done. We need to validate in the sandbox before getting the production done. Any recommendation how to test it with this constraint

[dtroupe-plaid]

Plaid sandbox is working fine only for chase bank in IOS,(opens browser for authentication and then redirecting to app) but not for other banks

Not all banks open in the browser only ones that support OAuth.

FYI - If the web browser flow is working for chase - then it will work for other OAuth FIs since the same code path is used.

that username and password details page should open on browser

that is not correct for all banks.

We still do not have the production roll out done.

You just need to create a token for the production environment and repeat the exact same test (pressing a bank and seeing if it opens as expected (based on OAuth support).

I am going to close this issue because there doesn't appear to be a specific SDK issue here. Feel free to reach out to support for further clarifications.