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planetlabs / qgis-planet-plugin

Browse, filter, preview and download Planet Inc imagery in QGIS.
https://developers.planet.com/docs/integrations/qgis/
GNU General Public License v2.0
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Cannot login using 'basic user' planet credentials (withplanet.co account) #87

Open ThiashaV opened 1 year ago

ThiashaV commented 1 year ago

Whenever we login with our withplanet.co credentials which is a 'basic user' account according to the planet site, log in fails.

"Login failed!

500: {"errors":null,"message":"An unexpected error occurred: TRACE-ID 8f814d24-f18b-4866-b97d-02006f918619","status":500,"success":false}"

windows: qgis-ltr-bin_AjfBNjkU11

Linux: PID5_UnableToLogin

@vermeulendivan @Samweli

john-dupuy commented 1 year ago

@vermeulendivan @ThiashaV is this one still an issue? There was a brief outage before the holidays that could have caused this.

vermeulendivan commented 1 year ago

@ThiashaV Did you have a look at this one again? John said it might have been a temporary issue unrelated to the plugin.

ThiashaV commented 1 year ago

Still unable to login to the plugin using personal planet account credentials image