chadwcarlson
commented
10 months ago This includes more explicitness around what Elite and Enterprise entails.
Request:
to be more specific, we need to have documentation that explains what the different support tiers are and what's included in each vs. just explaining the differences between dedicated and grid
Where on docs.platform.sh should be changed?
https://docs.platform.sh/other/glossary.html or maybe https://docs.platform.sh/administration/pricing.html
What exactly should be updated?
The idea is to have one simple high-level explanation on how our product is split, the main differences between the offers and our jargon. Currently, to understand these aspects, one has to go back and forth between documentation pages, to consult the pricing page, ...
Some starting points would be to help clarify the relationship between dedicated and the grid, that dedicated has two sub-offers gen2 and gen3 and that gen3 is close to grid (but still redundant like gen2). How Professional, Enterprise,Elite, ... have little feature differentiation on how the product itself works (the changes are more contractual: SLA, ...). How the plan tier works, development vs Production plans (Standard, Medium, ...). That these plans are different from the Development and production environments, ...
Maybe a summary table or schema - for example for dedicated - (or both) could help to see how all the parts connect?
Additional context
No response