Recently had a customer create a support ticket because one of these external templates was breaking during initial deployment. Given the support team has likely never used these external templates, providing support is challenging, and time consuming. Have we considered adding language to the template descriptions stating that the template is maintained by external organization? Along these same lines, require organizations who submit a template to include contact information for support that we can also display in the template details?
Recently had a customer create a support ticket because one of these external templates was breaking during initial deployment. Given the support team has likely never used these external templates, providing support is challenging, and time consuming. Have we considered adding language to the template descriptions stating that the template is maintained by external organization? Along these same lines, require organizations who submit a template to include contact information for support that we can also display in the template details?