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plesk / letsencrypt-plesk

Let’s Encrypt extension for Plesk gives all Plesk users the power to get a free Let’s Encrypt certificate with just a couple of clicks.
https://www.plesk.com/extensions/letsencrypt/
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Error: Let's Encrypt SSL certificate installation failed: Could not obtain directory #170

Closed KnightAR closed 7 years ago

KnightAR commented 7 years ago

I get this error trying to create a SSL Cert on a subdomain, everything was working fine until I updated to 2.1.0 today.

Error: Let's Encrypt SSL certificate installation failed: Could not obtain directory: Invalid response: <HTML><HEAD><TITLE>Error</TITLE></HEAD><BODY> An error occurred while processing your request.<p> Reference&#32;&#35;97&#46;b50af748&#46;1495178891&#46;2904224 </BODY></HTML> . Status: 504.

TeaserTrailer commented 7 years ago

I get the same message when I try to renew my certicates :(

Please help!

xgin commented 7 years ago

The error seems on the Let's Encrypt CA side. According to https://letsencrypt.status.io/ there was an incident. Try again a bit later.

TeaserTrailer commented 7 years ago

Doh! didn't think about checking that one!

Thanks xgin! :)

micfrip commented 7 years ago

Same issue from my side with a Prestashop website

TomR16T commented 7 years ago

Same issue here, windows 2012 server R2 Using PLESK 12.5. Checked the status page here: https://letsencrypt.status.io/ but this error is still happening:

Error: Let's Encrypt SSL certificate installation failed: Could not obtain directory: Invalid response: <HTML><HEAD><TITLE>Error</TITLE></HEAD><BODY> An error occurred while processing your request.<p> Reference&#32;&#35;97&#46;5df01202&#46;1495207546&#46;2b7cca6f </BODY></HTML> . Status: 504.

Vsnumimmy commented 7 years ago

Error: Let's Encrypt SSL certificate installation failed: Challenge marked as invalid. Details: Invalid response from http://domain.com/.well-known/acme-challenge/-kvBKJDlPfo6-ZI6ZneDTwrgbYvmCHGW-Tai4hZSZEw: "<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd&quot;&gt; <html xmlns="http"

How to fix this error ?

xgin commented 7 years ago

The service is operational now (since May 19, 2017 11:05PM UTC).

@Vsnumimmy the error you got (unfortunately the output is incomplete) seems an issue of your website, e.g. rewrite rules, special nginx locations and other customization of your application. Try to search on the forum, I think are many similar cases and walkthroughs. However it does not related to the current issue.