Error code: 1013. Error message: Customer with email "xxx" - Githubissues

plesk / whmcs-plugin

Other

16 stars 33 forks source link

Error code: 1013. Error message: Customer with email "xxx" #30

Closed jots closed 4 years ago

jots commented 6 years ago

plesk version 17.5 whmcs version 6.3.2

Login to whmcs as customer (from admin), click on the plesk service and get: Error code: 1013. Error message: Customer with email 'XXX' is not found in panel. Please contact your service provider.

error code is: ERROR_CUSTOMER_WITH_EMAIL_NOT_FOUND_IN_PANEL

any ideas?

WHMCS-John commented 5 years ago

Hi @jots , Does a Customer with this email address definitely exist in the Plesk panel? I recently encountered a case where there was a Reseller but not a Customer in the panel.

In which case, please ensure the product type in the WHMCS product configuration is appropriately set to "Reseller Account". This is done via Setup > Products/Services > Products/Services > Edit. Change the "Product Type" option.

vbaranovskiy-plesk commented 4 years ago

This repository is no longer maintained. All questions regarding the WHMCS Plesk Provisioning Module should be addressed to WHMCS Technical Support. https://www.whmcs.com/submit-a-ticket/