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Fatal error 1014 at every product creation #48

Closed noahchrde closed 5 years ago

noahchrde commented 5 years ago

Order Accept Encountered Problems Error code: 1014. Error message: Parser error: Request is invalid. Error in line 6: Element 'owner-id': '' is not a valid value of the atomic type 'int'.

Error at every product creation.

vbaranovskiy-plesk commented 5 years ago

@Noahkemm,

What do you mean "Every product creation"? Is it about a WHMCS product's creation or buying some subscription by some customer?

Please, enable Module log (Whmcs admin UI -> Utilities -> Module log) and reproduce the issue. Log will have entry with fallen API-RPC request to Plesk. It could help a reason, why such thing is happened

oussamadouhou commented 5 years ago

I have the same issue here. It seems like that WHMCS is unable to parse the owner id to plesk what causing this error.

I took a look into the module log and find out that, indeed, the ownerid field is empty. This is what i got: `<?xml version="1.0" encoding="UTF-8"?>

domain.name vrt_hst 0 ftp_login loginname ftp_password generatedpassword ` I think we need to look where the ownerid is comming from. > `Order Accept Encountered Problems Error code: 1014. Error message: Parser error: Request is invalid. Error in line 6: Element 'owner-id': '' is not a valid value of the atomic type 'int'.` > > Error at every product creation. ### Solution This is caused by the Plesk product being set to **"Other"** rather than **"Shared Hosting"**. Changing the product type under **"Setup"** > **"Products / Services"** > **"Products / Services"** and change your service from other to **"Shared hosting"** instead of **"Other"** resolves this error.