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plexinc / plex-media-player

Next generation Plex Desktop/Embedded Client
GNU General Public License v2.0
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'Micro-stuttering' every time i use the Win10 PMP #1022

Closed Jako4460 closed 2 years ago

Jako4460 commented 3 years ago

Test environment

PMS Version: 1.22.2.4282-a97b03fad PMP Version: 1.30.1.2115-81e1fc3f Platform (Windows/macOS/Embedded RPi/Embedded Intel): Windows 10 / Windows 10

Steps to reproduce

  1. When using the PMP on my new windows laptop i experience small 'micro-stuttering', where a single frame freezes in a split second so the playback doesn't seem smooth. It does not occur that much, maybe between 2-10 times in each 50min episode i watch. I have experinces the issue every time i have used the PMP, also when the content was downloaded. I have tried recreating the issue with the attached logs. I played the epsiode (locally, not downloaded) until i first encountered stuttering, then i disabled hardware decodiing and played again until another stuttering occured, then i enabled the hardware decoding again. So in the recreation the stuttering only occured twice, i have no problems however when i use the web player. I have tried installing severel versions of the PMP

Seems like some people in this thread have a similar issue: https://forums.plex.tv/t/plex-for-windows-is-stuttering-in-direct-play/594504/9

Current behavior

  1. I experince small 'micro-stuttering' at every playback in PMP.

Expected behavior

  1. The 'micro-stuttering' ruins the experince.

I really enjoy your work. Best regards / Jakob PlexLogs.zip

mseeley commented 3 years ago

Hi @Jako4460. We believe this has been addressed in our 1.31 release currently undergoing testing. Although it's scheduled to release on Thursday here's a download to our the release candidate which you can run and provide feedback if you'd like. It can be installed directly over top of your current Plex for Windows installation.

https://artifacts.plex.tv/plex-desktop-alpha/1.31.0.2237-fee1658d/windows/Plex-1.31.0.2237-fee1658d-x86_64.exe

tartley commented 2 years ago

@Jako4460 did the new release fix this issue?

Jako4460 commented 2 years ago

@Jako4460 did the new release fix this issue?

Hi Unfortunatly the problem still persists. Once again i have played until the 'lag' happened, then disabled hardware decoding and played again till another 'lag' happned and closed the player. The log is attached.

Plex.log

Jako4460 commented 2 years ago

@Jako4460 did the new release fix this issue?

Seems like the latest update solved the issue. Thanks