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plexinc / plex-media-player

Next generation Plex Desktop/Embedded Client
GNU General Public License v2.0
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Plex for Windows crashes on start #1064

Open Candyffm opened 2 years ago

Candyffm commented 2 years ago

Test environment

PMS Version: 1.25.2.5319 PMP Version: 1.39.1.2763-300bb607 Windows 10 Home, Build 19044 (latest; no updates available), Lenovo Legion 5 Pro, Nvidia GeForce Game Ready-driver version 497.29

Steps to reproduce

  1. install Plex-1.39.1.2763-300bb607-x86_64.exe on Windows x64 from https://www.plex.tv/media-server-downloads/#plex-app
  2. double click plex icon

Current behavior

  1. The GUI never shows up, there is no error message.
  2. Plex.exe shows up in task manager for a second and then just disappears.
  3. A crash dump ist created under C:\Users[user]\AppData\Local\CrashDumps on each start
  4. This support article's path (%LOCALAPPDATA%\PlexMediaPlayer\logs) is not available but %LOCALAPPDATA%\Plex\logs is, so I included these logs

Expected behavior

  1. Plex Media Player Interface should show up

what I tried

  1. unistalling PMP --> reinstalling
  2. restarting the machine
  3. starting plex.exe as administrator
  4. Analysis with Microsoft's DebugDiag Analysis Tool --> result: contact Plex Inc.

As this is a fairly new purchase, I did not have the chance to test an earlier version of the app.

crash_dump_log.zip

MoAbbasiii commented 2 years ago

Exact same issue for me. App launches away from the desktop and a grey window that's attempting to load. Never actually loads nor functions.

oucil commented 2 years ago

I'm having a similar issue on one of my Windows 10 x64 machines, though not on others. I'm using 1.40.1 on all of my machines and it's only affecting the one, though all of them are X64, Windows 10. Like the OP, it looks like it's going to start, I get the "wait" mouse icon a couple times, then nothing. No window appears, and no error messages. I've tried running "sfc /scannow" in PowerShell, re installing the app after uninstalling and physically removing the installation folder and any remaining files, and I've rebooted a lot; no joy.