Plex Media Player - Windows 10 causing errors to be logged on PMS

[sykogee]

PMP (Version 1.5.0.951-eb39ca04) on Windows 10 (1909) - Have been noticing a huge number of errors in the PMS log every 2 minutes:

Jan 19, 2020 21:29:25.328 [0x7fea937fe700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

The device is blank - so PMS cannot load a profile.xml for it

Add device to PMP to be recognised by PMS

[mseeley]

@sykogee can you share a snippet of logs where this is happening?

[sykogee]

Hi

It appears it only occurs when using the PMP for Windows 10 – the other PMP doesn’t cause the errors

Running the PMP for Windows 10 ( 1.6.5.1097-3bb9dc68 I see the following in the logs

Apr 07, 2020 09:37:33.117 [0x7f64737fe700] ERROR - Unknown metadata type: folder

265

Apr 07, 2020 09:37:39.573 [0x7f6478910700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

266

Apr 07, 2020 09:37:49.849 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

267

Apr 07, 2020 09:37:59.849 [0x7f6478910700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

268

Apr 07, 2020 09:38:09.850 [0x7f6478910700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

269

Apr 07, 2020 09:38:19.850 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

270

Apr 07, 2020 09:38:29.848 [0x7f6478910700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

271

Apr 07, 2020 09:38:39.847 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

272

Apr 07, 2020 09:38:49.852 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

273

Apr 07, 2020 09:38:59.849 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

274

Apr 07, 2020 09:39:09.851 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

275

Apr 07, 2020 09:39:19.852 [0x7f6478910700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

276

Apr 07, 2020 09:39:29.851 [0x7f6478910700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

277

Apr 07, 2020 09:39:39.851 [0x7f6478910700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

278

Apr 07, 2020 09:39:49.849 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

279

Apr 07, 2020 09:39:59.848 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

280

Apr 07, 2020 09:40:09.849 [0x7f6478910700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

281

Apr 07, 2020 09:40:19.866 [0x7f6478910700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

282

Apr 07, 2020 09:40:29.847 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

283

Apr 07, 2020 09:40:39.851 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

284

Apr 07, 2020 09:40:49.858 [0x7f6478910700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

285

Apr 07, 2020 09:40:59.848 [0x7f6478910700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

286

Apr 07, 2020 09:41:09.852 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

287

Apr 07, 2020 09:41:19.850 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

288

Apr 07, 2020 09:41:29.850 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

289

Apr 07, 2020 09:41:39.851 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

290

Apr 07, 2020 09:41:49.851 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

291

Apr 07, 2020 09:41:59.851 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

292

Apr 07, 2020 09:42:09.855 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

293

Apr 07, 2020 09:42:19.858 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

294

Apr 07, 2020 09:42:29.851 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

295

Apr 07, 2020 09:42:39.852 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

296

Apr 07, 2020 09:42:49.848 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

297

Apr 07, 2020 09:42:59.854 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

298

Apr 07, 2020 09:43:09.851 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

299

Apr 07, 2020 09:43:19.851 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

300

Apr 07, 2020 09:43:29.849 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

301

Apr 07, 2020 09:43:39.848 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

302

Apr 07, 2020 09:43:49.849 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

303

Apr 07, 2020 09:43:59.859 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

304

Apr 07, 2020 09:44:09.854 [0x7f6433fff700] ERROR - Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

Running PMP 4.29.2 – no errors occur

Thanks

Sent from Mailhttps://go.microsoft.com/fwlink/?LinkId=550986 for Windows 10

From: Matt Seeleymailto:notifications@github.com Sent: 07 April 2020 08:38 To: plexinc/plex-media-playermailto:plex-media-player@noreply.github.com Cc: sykogeemailto:andy.gibson80@outlook.com; Mentionmailto:mention@noreply.github.com Subject: Re: [plexinc/plex-media-player] Plex Media Player - Windows 10 causing errors to be logged on PMS (#937)

@sykogeehttps://github.com/sykogee can you share a snippet of logs where this is happening?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/plexinc/plex-media-player/issues/937#issuecomment-610228521, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AMGJH5Q7IZWYB7NXEYRGKE3RLLKAXANCNFSM4KI3YNZQ.

[mseeley]

I couldn't find the exact case that lead to the floody error logging above. Though I correct a bit of code that lead PMS to log that message. The fix should be in our 1.13 release.

[sykogee]

Thanks Matt

Yes I had started using Plex for Windows 1.12, had some problems with video stuttering (another issue) but the logs of the PMS filling up with the error message every 10 seconds, while Plex for Windows was running. I have gone back to using PMP 2.58 in the mean time. I will wait for 1.13 version to be released and I’ll do some testing

Thanks

Andy

Sent from Mailhttps://go.microsoft.com/fwlink/?LinkId=550986 for Windows 10

From: Matt Seeleymailto:notifications@github.com Sent: 05 June 2020 21:36 To: plexinc/plex-media-playermailto:plex-media-player@noreply.github.com Cc: sykogeemailto:andy.gibson80@outlook.com; Mentionmailto:mention@noreply.github.com Subject: Re: [plexinc/plex-media-player] Plex Media Player - Windows 10 causing errors to be logged on PMS (#937)

I couldn't find the exact case that lead to the floody error logging above. Though I correct a bit of code that lead PMS to log that message. The fix should be in our 1.13 release.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/plexinc/plex-media-player/issues/937#issuecomment-639799763, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AMGJH5QL6UUOTQXXJEJ3GMLRVFJLHANCNFSM4KI3YNZQ.

[mseeley]

Closing this out as addressed in 1.13.0.