search

plexinc / plex-media-player

Next generation Plex Desktop/Embedded Client
GNU General Public License v2.0
1.17k stars 170 forks source link

MacOS playing fails after updating PMS #974

Closed theskillwithin closed 4 years ago

theskillwithin commented 4 years ago

PMP logs: https://gist.github.com/theskillwithin/8cf069ebf5053c4856569491d05b41eb

Test environment

PMS Version: Version 1.19.5.3112 PMP Version: Version 1.15.0.1354-d31489f0 Platform: Mac

Steps to reproduce

  1. Upgrade PMS to Version 1.19.5.3112
  2. try to play video on mac desktop

Current behavior

  1. When playing on mac desktop get error 
    There was an unexpected error during playback. Please visit our forums if you continue to experience problems.

when playing any video.

but if going to plex.tv in browser works

mseeley commented 4 years ago

@theskillwithin will you please share the PMP log file itself? The ones above are helpful but capture most of the activity only from the UI's point of view.

See: https://support.plex.tv/articles/207338748-plex-media-player-logs/

theskillwithin commented 4 years ago

@mseeley https://drive.google.com/drive/folders/14qmB3ZoBavEkq1DccTNLZbWGf29vo1n1?usp=sharing

theskillwithin commented 4 years ago

https://gist.github.com/theskillwithin/4f577f664e0ecefca52fb8e2fe23fc43

theskillwithin commented 4 years ago

restarting my NAS and my computer seems to have no effect.

however something very interesting happened:

I noticed it wasn't working on my desktop, but on my laptop it was working (same os). but then i tried restarting my router, and all the sudden my desktop computers PMP is working and my laptops is broken now. so they switched magically...

(also I noticed after restarting my router, opening PMP on my desktop and laptop quickly flashed the update/backup that you sometimes see when first opening, not sure if this is related to the router being reset because i doubt there was a update sent between then and when i reset it)

mseeley commented 4 years ago

@theskillwithin there was an ugly bug in Plex for Windows / Plex for Mac in 1.15.0. We released 1.15.1 yesterday to resolve it. This will have addressed the issue you mentioned above in version 1.15.0.1354-d31489f0.

theskillwithin commented 4 years ago

@mseeley Thanks! I can confirm after updating PMP on my laptop to new version (wasn't sure how to update but after opening and closing the app several times seemed to trigger it), that it is working now!

P.S. kinda weird I noticed when looking through logs had react errors in it, but this repo doesn't have any JS. I'd love to contribute to the react project someday if thats public.