Started out no Sound in Windows Desktop now it just cashes

Userinmd commented 4 years ago

This morning I was trying to use the Desktop install of Plex but was not getting any sound. Rebooted the computer and still no sound. There were some updates to install so i installed them now running Version 1.15.0.1354-d31489f0 but get a playback error when viewing any media including online new and other online links.. I can watch and hear everything if i use the Plex url in a browser. Error: There was an unexpected error during playback. Please visit our forums if you continue to experience problems.

- Generating samples: https://support.plex.tv/articles/201035968-generating-sample-files-from-media/.
- Retrieving XML media information: https://support.plex.tv/articles/201998867-investigate-media-information-and-formats/. Please attach within zip.

be accompanied by clean logs.
- PMP logs can be found here: https://support.plex.tv/articles/207338748-plex-media-player-logs/
- Clean log instructions: Clear your logs; reproduce the issue; attach logs in a .zip file.

Test environment

PMS Version: Version 1.19.5.3112-k23ab3896 PMP Version: Version 1.15.0.1354-d31489f0 **Platform Windows 10

Steps to reproduce

run - "C:\Program Files\Plex\Plex" try to play anything and error shows up.

Current behavior

will not play any media or online content

Expected behavior

1.run "C:\Program Files\Plex\Plex" and what recorded TV, Play MP3s see online content

OttoKerner commented 4 years ago

Update to version 1.15.1

mseeley commented 4 years ago

Otto's correct. You can download 1.5.1 from https://www.plex.tv/media-server-downloads/?lang=#plex-app. Restarting the app after it's been running for a few minutes should also prompt to install the 1.5.1 update automatically.

plexinc / plex-media-player