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pluginsGLPI / escalade

GLPI Plugin escalade
http://www.teclib-edition.com
GNU General Public License v2.0
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error: change of status #183

Closed jbudani closed 3 months ago

jbudani commented 4 months ago

Hello, I am having a problem since I updated glpi from 9.5 to 10.0.14, I have the escalation plugin installed and configured so that when assigning a new group of technicians to a ticket, it always goes to the "new" state, it works for all states, but not when the ticket is in new state, in this case, it puts it in "in progress" state.

In version 9.5 it worked correctly, new status --> group change --> maintain new status in progress --> group change --> change new status standby --> group change --> change new status solved --> change group --> change new status closed --> group change --> change new status

thank you so much

Jorgelina

stonebuzz commented 3 months ago

Should be fixed since version 2.9.4

Please update your GLPI and plugins to the latest version.