search

pluginsGLPI / escalade

GLPI Plugin escalade
http://www.teclib-edition.com
GNU General Public License v2.0
19 stars 31 forks source link

"Reassign the ticket to the original group" don't create task #202

Closed BorisNovg closed 1 month ago

BorisNovg commented 4 months ago

GLPI 10.0.15 Escalade 2.9.6 When you click on the "Reassign the ticket to the original group" button, the task with the text "Escalation to the group Group1." is not created.

Steps To reproduce: escalade1

Expected: escalade2

Wrong result: The task with the text "Escalation to the group ... ." is not created.

stonebuzz commented 2 months ago

Hi @BorisNovg

with latest version, can you try this -> https://github.com/pluginsGLPI/escalade/pull/230

Best regards

BorisNovg commented 2 months ago

stonebuzz, thank you!

Testing on a test virtual machine - I make a copy of the main server in a separate isolated network segment. GLPI 10.0.15.

Installing escalade version prior to your suggested patch - stonebuzz/escalade at 2d6e8ce 20240802 Download ZIP The problem described in this request is reproduced, the test result - the yellow bar "Escalation to the group..." was not created.

Installing the escalade version with your suggested patch - stonebuzz/escalade at bd38490 20240827 Download ZIP The problem described in this request is not reproduced, the test result - the yellow bar "Escalation to the group..." was created.

Advanced Check - Installing last MASTER escalade version - pluginsGLPI/escalade at 9fa1761 20240828 Download ZIP The problem described in this request is reproduced, the test result - the yellow bar "Escalation to the group..." was not created.

BorisNovg commented 2 months ago

Addition in connection with comment:

            '_plugin_escalade_no_history' => true, // Prevent a duplicated task to be added

duplicated tasks with the proposed solution do not appear.