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pluginsGLPI / escalade

GLPI Plugin escalade
http://www.teclib-edition.com
GNU General Public License v2.0
17 stars 30 forks source link

Escalation each time the ticket is saved on 2.9.7 #215

Closed raregtp closed 2 weeks ago

raregtp commented 2 months ago

GLPI on version 10.0.15 Escalade on version 2.9.7

Escalations configured and operating normally while on 2.9.6. Upgraded to 2.9.7 and whenver a ticket is saved, a new private escalation follow-up appears in the ticket history. Verified this on a test/development version cloned from our production system. Reverted both systems to 2.9.6 and the issue no longer occurs.

In the below screenshot, the three escalations to the IT Service Desk Queue were created by simply pressing the 'Save' button on the ticket. The fourth escalation was just a test after reverting to 2.9.6.

image

Below is the historical log for the above ticket.

image

Let me know what questions you have. Thanks!

stonebuzz commented 2 months ago

Hi @raregtp

can you test this -> https://github.com/pluginsGLPI/escalade/pull/214

raregtp commented 2 months ago

Looks like #214 does in fact fix this. Tested in dev environment and all looks good. Thanks!

andrepetinga commented 2 months ago

Yes, I also tested and it works.

But I have other problems with this version -> #218

Can you check please.

Thanks!