pluginsGLPI / escalade

GLPI Plugin escalade
http://www.teclib-edition.com
GNU General Public License v2.0
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technician not deleted during escalation #225

Closed Gaelolito closed 1 week ago

Gaelolito commented 1 month ago

After updating the plugin from 2.9.5 to 2.9.8, I lost a feature called "Delete technicians during an escalation". The option is set to "Yes". 2024-08-02 11_33_17-Escalades - GLPI

Tests that did not result in the technician being removed :

  1. Set the option "Deletion of technicians during an escalation" to "No", then to "Yes".
  2. Set the option "Pre-select me as a technician when creating a ticket" to "No" in Personalising my account.
  3. Escalation of a ticket where the technician's name is different from mine: the technician associated with the ticket remains and my name is not added.

Illustration of the extra line in the history: 2024-08-02 11_37_37-Ticket (# 9399) - Objet _ EDITION DEVIS AK TIBIZ - TITRE + SOUS-TOTAL - GLPI

sblanchouin commented 2 weeks ago

Hi,

Same error here, and same settings

GLPI 10.0.16 Escalation 2.9.8

Thanks

benoooo85 commented 2 weeks ago

Hello, Same issue. GLPI 10.0.15 Escalation 2.9.8 Regards

stonebuzz commented 1 week ago

Hi @benoooo85 @sblanchouin @Gaelolito

can you retry by using "main" branch ?

after testing, the recent PR corrected the problem

sblanchouin commented 1 week ago

Hi @benoooo85 @sblanchouin @Gaelolito

can you retry by using "main" branch ?

after testing, the recent PR corrected the problem

Yes, you've right, it's ok now for me.

stonebuzz commented 1 week ago

great =)