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pluginsGLPI / escalade

GLPI Plugin escalade
http://www.teclib-edition.com
GNU General Public License v2.0
19 stars 31 forks source link

Escalation does not appear for the profile that only has the take ownership function #227

Closed marcosdasilvaor closed 1 month ago

marcosdasilvaor commented 2 months ago

The escalation function is not displayed in the call when the technician's profile does not have the assign function. And even changing it to assign, only the groups in which the technician is part of appear.

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In version 2.9.2 it works perfectly for profiles that only have the steal function. Technicians are able to escalate to a second-level group

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The objective is to prevent a technician from assigning the call to another person without escalation. Or they can only assign it to another coach in the group.

stonebuzz commented 2 months ago

Hi @marcosdasilvaor

If you don't have the right to assign, it is logical that you don't have the right to escalate (from timeline) (given that the Assigned Actor section is greyed out).