Link to knowledge missing for post-only users

[mab18]

Describe the solution you'd like Post-only users do not have a link to access helpdesk.faq.php Would it be possible to click to access knowledge / FAQ ?

Describe alternatives you've considered Direct link from desktop is not easy for users.

For historical reasons, maybe a new option to make possible post-only users to go or not to knowledge or simply use the GLPI option "read FAQ" in profiles.

[btry]

Hi

This is normal. To access the FAQ items you need to establish relation between form categories and KB categories. This is possible when you edit the form categories.

Once done, the plugin can show the FAQ items while the user browses the categories tree and search with keywords.

[mab18]

Hi,

In this context, users can't go to FAQ without a link, between forms catégories and inputs in FAQ. They can't use directly the GLPI FAQ. Right ?

Edit : I can't see the FAQ although I link form categorie with knowledge base category :-/

[btry]

Users can't go to the FAQ, but they can get FAQ items in the area where they see forms matching their criterias (current category and keywords). The purpose is to unify the search for forms and FAQ in a single interface.

You should maybe try it on a testing environment to see how it works, then design the relationship between the 2 types of categories of your production instance.

[mab18]

It's my situtation : test environment. I linked a form category to a FAQ category, and I see nothing different... :-/ Where does I see this ? If I understand correctly your answer, category have to match between form an FAQ, this is not my case. I have mostly an unified form (actually) and many FAQ. So I can't associate A form to all FAQ categories.

[btry]

Do the FAQ category contain at least 1 FAQ entry ? Also check they are visible for the user.

[mab18]

Thanks for your help ;-) Yes, I add everything to see as you describe the KB. I see now KB at bottom of forms. But I am disappointed to see this : Forms and KB are "mixed" on the same area. It is not clear to a user, even to me. I don't know what to do with such a display. How are you doing on your installations ?

[btry]

There are 2 distinct areas : one for forms and one for FAQ entries. I may add titles to improve the separation between those areas.

Here is a draft of enhancement

I cannot put this in 2.9.2 because there are new locales. But if you want to use it already, you can pick and apply the diff when I will publish it, then update the locales yourself.

[mab18]

C'est pas mal, il faut que j'essaye ça afin de me rendre compte ! Déjà, merci ! Demain sans doute.

[mab18]

Hi @btry
Is there any patch to test ? My team decided to deactivate the link to the FAQ because of this presentation. They thought it would confuse users. I don't know if I will have time to retest and reenable this later, because of others things to put in place. But I stay ok for test for you.

[capu81]

Hi, any news about this? With Service Catalog enabled i can browse the KB but if i click on any article i come back to Service Catalog home....

[btry]

Hi

@capu81 If I remember well, this ticket is related to UX. You are reporting something which looks like a bug. If I'm right, please open an other issue.

By the way, it is time to update this one : the version 2.11 features a new menu entry for the KB. It is disabled by default, the setting is in Administration > Entity > Forms tab. Please try and feedback. At the end of month, I'll release the first release. Its quality partially depends on beta testers.