When clicking on an image attached to the ticket, it always displays the first in the list

wc55 commented 1 year ago

Describe the bug On tickets with more than one image attached, clicking on any image always displays the first image.

To Reproduce Steps to reproduce the behavior:

Go to a ticket.
Click on a follow up that has at least 2 images and try to click on the second.
The first image will be displayed

Expected behavior

I understand that the image that was clicked should be displayed

Screenshots Above

GLPI / Plugins (please complete the following information):

GLPI version 10.0.2
list of all plugins with their version (available in GLPI > Setup > General > tab System > bottom of the page)

Instruções de instalação e configuração

GLPI 10.0.2 (/glpi => C:\xampp\htdocs\glpi)
Installation mode: TARBALL
Current language:pt_BR

Server

 
Operating system: Windows NT UNOUNIV-VFNBAD8 10.0 build 19044 (Windows 10) AMD64
PHP 8.1.6 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bcmath, bz2, calendar,
    ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli,
    mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, readline, session, standard, tokenizer, xml, xmlreader, xmlwriter, zip, zlib)
Setup: max_execution_time="120" memory_limit="1024M" post_max_size="40M" safe_mode="" session.save_handler="files"
    upload_max_filesize="40M" 
Software: Apache/2.4.53 (Win64) OpenSSL/1.1.1n PHP/8.1.6 (Apache/2.4.53 (Win64) OpenSSL/1.1.1n PHP/8.1.6 Server at localhost
    Port 80
)
    Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:106.0) Gecko/20100101 Firefox/106.0
Server Software: mariadb.org binary distribution
    Server Version: 10.4.24-MariaDB
    Server SQL Mode: NO_ZERO_IN_DATE,NO_ZERO_DATE,NO_ENGINE_SUBSTITUTION
    Parameters: root@localhost/glpidb
    Host info: localhost via TCP/IP

PHP version (8.1.6) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, json, simplexml.
curl extension is installed.
gd extension is installed.
intl extension is installed.
libxml extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.4.24) is supported.
The log file has been created successfully.
Write access to C:\xampp\htdocs\glpi/files/_cache has been validated.
Write access to C:\xampp\htdocs\glpi/config has been validated.
Write access to C:\xampp\htdocs\glpi/files/_cron has been validated.
Write access to C:\xampp\htdocs\glpi/files has been validated.
Write access to C:\xampp\htdocs\glpi/files/_dumps has been validated.
Write access to C:\xampp\htdocs\glpi/files/_graphs has been validated.
Write access to C:\xampp\htdocs\glpi/files/_lock has been validated.
Write access to C:\xampp\htdocs\glpi/files/_pictures has been validated.
Write access to C:\xampp\htdocs\glpi/files/_plugins has been validated.
Write access to C:\xampp\htdocs\glpi/files/_rss has been validated.
Write access to C:\xampp\htdocs\glpi/files/_sessions has been validated.
Write access to C:\xampp\htdocs\glpi/files/_tmp has been validated.
Write access to C:\xampp\htdocs\glpi/files/_uploads has been validated.
Web access to files directory is protected
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
zip extension is installed.
bz2 extension is installed.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring.
Following extensions are not present: sodium.
Write access to C:\xampp\htdocs\glpi/marketplace has been validated.
Timezones seems not loaded, see https://glpi-install.readthedocs.io/en/latest/timezones.html.

GLPI constants

 
GLPI_ROOT: C:\xampp\htdocs\glpi
GLPI_CONFIG_DIR: C:\xampp\htdocs\glpi/config
GLPI_VAR_DIR: C:\xampp\htdocs\glpi/files
GLPI_MARKETPLACE_DIR: C:\xampp\htdocs\glpi/marketplace
GLPI_USE_CSRF_CHECK: 1
GLPI_CSRF_EXPIRES: 7200
GLPI_CSRF_MAX_TOKENS: 100
GLPI_USE_IDOR_CHECK: 1
GLPI_IDOR_EXPIRES: 7200
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: 
GLPI_TELEMETRY_URI: https://telemetry.glpi-project.org
GLPI_INSTALL_MODE: TARBALL
GLPI_NETWORK_MAIL: glpi@teclib.com
GLPI_NETWORK_SERVICES: https://services.glpi-network.com
GLPI_MARKETPLACE_ALLOW_OVERRIDE: 1
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: 1
GLPI_USER_AGENT_EXTRA_COMMENTS: 
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: 1
GLPI_AJAX_DASHBOARD: 1
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: 0
GLPI_CENTRAL_WARNINGS: 1
GLPI_DOC_DIR: C:\xampp\htdocs\glpi/files
GLPI_CACHE_DIR: C:\xampp\htdocs\glpi/files/_cache
GLPI_CRON_DIR: C:\xampp\htdocs\glpi/files/_cron
GLPI_DUMP_DIR: C:\xampp\htdocs\glpi/files/_dumps
GLPI_GRAPH_DIR: C:\xampp\htdocs\glpi/files/_graphs
GLPI_LOCAL_I18N_DIR: C:\xampp\htdocs\glpi/files/_locales
GLPI_LOCK_DIR: C:\xampp\htdocs\glpi/files/_lock
GLPI_LOG_DIR: C:\xampp\htdocs\glpi/files/_log
GLPI_PICTURE_DIR: C:\xampp\htdocs\glpi/files/_pictures
GLPI_PLUGIN_DOC_DIR: C:\xampp\htdocs\glpi/files/_plugins
GLPI_RSS_DIR: C:\xampp\htdocs\glpi/files/_rss
GLPI_SESSION_DIR: C:\xampp\htdocs\glpi/files/_sessions
GLPI_TMP_DIR: C:\xampp\htdocs\glpi/files/_tmp
GLPI_UPLOAD_DIR: C:\xampp\htdocs\glpi/files/_uploads
GLPI_INVENTORY_DIR: C:\xampp\htdocs\glpi/files/_inventories
GLPI_NETWORK_REGISTRATION_API_URL: https://services.glpi-network.com/api/registration/
GLPI_MARKETPLACE_PLUGINS_API_URI: https://services.glpi-network.com/api/glpi-plugins/
GLPI_I18N_DIR: C:\xampp\htdocs\glpi/locales
GLPI_VERSION: 10.0.2
GLPI_SCHEMA_VERSION: 10.0.2@a130db99c7d9b131c2e2ea59fe0d6260fe93d831
GLPI_MARKETPLACE_PRERELEASES: 
GLPI_MIN_PHP: 7.4.0
GLPI_MAX_PHP: 8.2.0
GLPI_YEAR: 2022

Libraries

 
htmlawed/htmlawed version 1.2.6 in (C:\xampp\htdocs\glpi\vendor\htmlawed\htmlawed)
phpmailer/phpmailer version 6.6.0 in (C:\xampp\htdocs\glpi\vendor\phpmailer\phpmailer\src)
simplepie/simplepie version 1.5.8 in (C:\xampp\htdocs\glpi\vendor\simplepie\simplepie\library)
tecnickcom/tcpdf version 6.4.4 in (C:\xampp\htdocs\glpi\vendor\tecnickcom\tcpdf)
michelf/php-markdown in (C:\xampp\htdocs\glpi\vendor\michelf\php-markdown\Michelf)
true/punycode in (C:\xampp\htdocs\glpi\vendor\true\punycode\src)
iamcal/lib_autolink in (C:\xampp\htdocs\glpi\vendor\iamcal\lib_autolink)
sabre/dav in (C:\xampp\htdocs\glpi\vendor\sabre\dav\lib\DAV)
sabre/http in (C:\xampp\htdocs\glpi\vendor\sabre\http\lib)
sabre/uri in (C:\xampp\htdocs\glpi\vendor\sabre\uri\lib)
sabre/vobject in (C:\xampp\htdocs\glpi\vendor\sabre\vobject\lib)
laminas/laminas-i18n in (C:\xampp\htdocs\glpi\vendor\laminas\laminas-i18n\src)
laminas/laminas-servicemanager in (C:\xampp\htdocs\glpi\vendor\laminas\laminas-servicemanager\src)
monolog/monolog in (C:\xampp\htdocs\glpi\vendor\monolog\monolog\src\Monolog)
sebastian/diff in (C:\xampp\htdocs\glpi\vendor\sebastian\diff\src)
donatj/phpuseragentparser in (C:\xampp\htdocs\glpi\vendor\donatj\phpuseragentparser\src\UserAgent)
elvanto/litemoji in (C:\xampp\htdocs\glpi\vendor\elvanto\litemoji\src)
symfony/console in (C:\xampp\htdocs\glpi\vendor\symfony\console)
scssphp/scssphp in (C:\xampp\htdocs\glpi\vendor\scssphp\scssphp\src)
laminas/laminas-mail in (C:\xampp\htdocs\glpi\vendor\laminas\laminas-mail\src\Protocol)
laminas/laminas-mime in (C:\xampp\htdocs\glpi\vendor\laminas\laminas-mime\src)
rlanvin/php-rrule in (C:\xampp\htdocs\glpi\vendor\rlanvin\php-rrule\src)
blueimp/jquery-file-upload in (C:\xampp\htdocs\glpi\vendor\blueimp\jquery-file-upload\server\php)
ramsey/uuid in (C:\xampp\htdocs\glpi\vendor\ramsey\uuid\src)
psr/log in (C:\xampp\htdocs\glpi\vendor\psr\log\Psr\Log)
psr/simple-cache in (C:\xampp\htdocs\glpi\vendor\psr\simple-cache\src)
psr/cache in (C:\xampp\htdocs\glpi\vendor\psr\cache\src)
league/csv in (C:\xampp\htdocs\glpi\vendor\league\csv\src)
mexitek/phpcolors in (C:\xampp\htdocs\glpi\vendor\mexitek\phpcolors\src\Mexitek\PHPColors)
guzzlehttp/guzzle in (C:\xampp\htdocs\glpi\vendor\guzzlehttp\guzzle\src)
guzzlehttp/psr7 in (C:\xampp\htdocs\glpi\vendor\guzzlehttp\psr7\src)
glpi-project/inventory_format in (C:\xampp\htdocs\glpi\vendor\glpi-project\inventory_format\lib\php)
wapmorgan/unified-archive in (C:\xampp\htdocs\glpi\vendor\wapmorgan\unified-archive\src)
paragonie/sodium_compat in (C:\xampp\htdocs\glpi\vendor\paragonie\sodium_compat\src)
symfony/cache in (C:\xampp\htdocs\glpi\vendor\symfony\cache)
html2text/html2text in (C:\xampp\htdocs\glpi\vendor\html2text\html2text\src)
symfony/css-selector in (C:\xampp\htdocs\glpi\vendor\symfony\css-selector)
symfony/dom-crawler in (C:\xampp\htdocs\glpi\vendor\symfony\dom-crawler)
twig/twig in (C:\xampp\htdocs\glpi\vendor\twig\twig\src)
twig/string-extra in (C:\xampp\htdocs\glpi\vendor\twig\string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 not found

LDAP directories

 
Server: '10.200.3.1', Port: '389', BaseDN: 'ou=people,dc=ufpr,dc=br', Connection filter: none, RootDN: none, Use TLS: none

SQL replicas

 
Not active

Notifications

 
Way of sending emails: PHP

Plugins list

 
    fields               Name: Campos adicionais              Version: 1.17.2     State: Installed / not activated               
        Install Method: Manual
    behaviors            Name: Comportamentos                 Version: 2.7.2      State: Enabled                                 
        Install Method: Manual
    datainjection        Name: Data injection                 Version: 2.12.0     State: Enabled                                 
        Install Method: Manual
    escalade             Name: Escalation                     Version: 2.8.0      State: Installed / not activated               
        Install Method: Manual
    formcreator          Name: Form Creator                   Version: 2.13.0     State: Enabled                                 
        Install Method: Manual
    genericobject        Name: Gerenciamento de objetos       Version: 2.12.1     State: Installed / not activated               
        Install Method: Manual
    itilcategorygroups   Name: Grupos ItilCategory            Version: 2.5.1      State: Installed / not activated               
        Install Method: Manual
    stab                 Name: Split Timeline Action Buttons  Version: 1.0.2      State: Installed / not activated               
        Install Method: Manual
    tag                  Name: Tag Management                 Version: 2.9.2      State: Installed / not activated               
        Install Method: Manual

Desktop (please complete the following information):

OS: Windows 10
Browser: chrome Versão 106.0.5249.119

Additional context In version 10.0.3 the same thing happened

btry commented 1 year ago

Hi

Did you checked if this also occurs with a ticket created without Formcreator ?

wc55 commented 1 year ago

Hi

Did you checked if this also occurs with a ticket created without Formcreator ?

Hi

The initial ticket was created by the form creator, but the test follow-up with images was added later.

I can test with Form Creator disabled to complement.

btry commented 1 year ago

There is no need to disable Formcreator. Just create a ticket via front/ticket.form.php

wc55 commented 1 year ago

There is no need to disable Formcreator. Just create a ticket via front/ticket.form.php

Hi

I opened another ticket and added another follow up, and the behavior was the same.

The behavior is happening in the follow-ups, not exactly in the ticket description

wc55 commented 1 year ago

Sorry

Now that I've verified that I posted to Form Creator and not GLPI.

I'll fix it, sorry

btry commented 1 year ago

Then we can close this issue, right ?

wc55 commented 1 year ago

Yes, sorry

pluginsGLPI / formcreator

When clicking on an image attached to the ticket, it always displays the first in the list #3059