Closed jcervantes-sipecom closed 1 year ago
btry
commented
1 year ago Hi
Read the releases notes of the version 2.13.6 : you need an extra patch for GLPI 10.0.7.
After applying the patch for GLPI,
jcervantes-sipecom
commented
1 year ago Yes, @btry thank you, I download the plugin directly form the market place so I haven't read the release notes, the "send" button now appears as:
I tried clicked very times but the result is just one ticket, as as supposed to be.
The only matter is the page slow to send the form, but the result is as expected.
btry
commented
1 year ago Hi
There are a lot of business logic when a form is submitted. I'm aware that it takes several seconds, but the spinner, visible in your screenshot, tells the user to wait a few seconds.
I don't have much time to investigate about performance optimisation for now.
The issue is solved, then I close.
Describe the bug When clic in "send" the form doesn't send at the moment that the button was clicked, so the user thought he didn't send and clicked multiple time in send and this created multiples tickets.
To Reproduce Steps to reproduce the behavior:
Expected behavior When clic in "Send", the page or the form immediately send and create the ticket, of course just one ticket should be created not multiples.
Screenshots
Here I fill the form and clic in "Send" but the page didn't do anything, neither reload or anythig, so I clicked very times:
So after a while, like 5 or 10 seconds after, the form send the page, the page is reloaded, and multiples tickets are created:
GLPI / Plugins (please complete the following information):
Plugins list
accounts Name: Accounts Version: 3.0.3 State: Enabled Install Method: Marketplace activity Name: Activities Version: 3.1.2 State: Installed / not activated Install Method: Marketplace actualtime Name: ActualTime Version: 2.1.0 State: Enabled Install Method: Marketplace fields Name: Additional fields Version: 1.20.6 State: Installed / not activated Install Method: Marketplace advancedplanning Name: advancedplanning Version: 1.1.0 State: Not installed Install Method: Marketplace news Name: Alerts Version: 1.12.1 State: Installed / not activated Install Method: Marketplace barcode Name: Barcode Version: 2.7.1 State: Enabled Install Method: Marketplace behaviors Name: Behaviours Version: 2.7.2 State: Enabled Install Method: Marketplace positions Name: Cartography Version: 6.0.2 State: Enabled Install Method: Marketplace cmdb Name: CMDB Version: 3.0.3 State: Installed / not activated Install Method: Marketplace datainjection Name: Data injection Version: 2.13.2 State: Installed / not activated Install Method: Marketplace archimap Name: Diagrams Version: 3.2.21 State: Enabled Install Method: Marketplace manageentities Name: Entities portal Version: 4.0.3 State: Enabled Install Method: Marketplace formcreator Name: Form Creator Version: 2.13.6 State: Enabled Install Method: Marketplace gantt Name: gantt Version: 1.0.4 State: Not installed Install Method: Marketplace gappessentials Name: Gapp Essentials Version: 2.1.2 State: Enabled Install Method: Marketplace glpiinventory Name: GLPI Inventory Version: 1.2.1 State: Enabled Install Method: Marketplace resources Name: Human Resources Version: 3.0.4 State: Installed / not activated Install Method: Marketplace geninventorynumber Name: Inventory number generation Version: 2.8.3 State: Enabled Install Method: Marketplace addressing Name: IP Adressing Version: 3.0.1 State: Enabled Install Method: Marketplace uninstall Name: Item's Lifecycle (uninstall) Version: 2.8.1 State: Installed / not activated Install Method: Marketplace mailanalyzer Name: Mail Analyzer Version: 3.0.0 State: Enabled Install Method: Manual metabase Name: Metabase Version: 1.3.3 State: Installed / not activated Install Method: Marketplace mfa Name: MFA Version: 1.0.2 State: Installed / not activated Install Method: Marketplace mreporting Name: More Reporting Version: 1.8.2 State: Installed / not activated Install Method: Marketplace moreticket Name: More ticket Version: 1.7.1 State: Installed / not activated Install Method: Marketplace mydashboard Name: My Dashboard Version: 2.1.5 State: Installed / not activated Install Method: Marketplace ocsinventoryng Name: OCS Inventory NG Version: 2.0.4 State: Enabled Install Method: Marketplace officeonline Name: Office Online Version: 3.0.1 State: Enabled Install Method: Manual onetimesecret Name: OneTimeSecret Version: 2.0.0 State: Enabled Install Method: Marketplace order Name: Orders management Version: 2.10.4 State: Enabled Install Method: Marketplace pdf Name: Print to pdf Version: 3.0.0 State: Not installed Install Method: Marketplace tag Name: Tag Management Version: 2.11.2 State: Installed / not activated Install Method: Marketplace tasklists Name: Tasks list Version: 2.0.3 State: Installed / not activated Install Method: Marketplace useditemsexport Name: Used items export Version: 2.5.1 State: Not installed Install Method: Marketplace yagp Name: yagp Version: 2.1.1 State: Not installed Install Method: MarketplaceDesktop (please complete the following information):