Warning: Undefined array key in /glpi/src/Item_Ticket.php

[jcervantes-sipecom]

Describe the bug When target an answer form to a ticket, or associate it manually, the column "Status of items" and "Location" have the followings errors: Warning: Undefined array key in /glpi/src/Item_Ticket.php

To Reproduce Steps to reproduce the behavior:

1. Create a Form and target to a ticket
2. Answer the form and send
3. Go to the targeted ticket recently created
4. Go to Items associated
5. See the form answer, and the columns with error

Expected behavior As the form answer didn't have Status and location, this should shown in blank.

Screenshots

GLPI / Plugins (please complete the following information):

• GLPI version: 10.0.9

Additional context

• Plugin Version: 2.13.6

[btry]

Hi

Could you test this patch ?

https://github.com/btry/glpi/commit/71b9be6d0dd24fbdc29109f24fccba940629a5a7

[jcervantes-sipecom]

Hi @btry, now I got an issue, I've updated to the last version 2.13.7, and the option "Form Answer" doesn't show in the dropdown list to be selected on the ticket Items associable:

Also I did the change or the patch in the GLPI core that you recomended.

I another instance that I haven't updated to the last version, "Form Answer" do appear:

[btry]

To see form answers in items of tickets, you must check your profile. Open tab assistance and ensure that the list of items associable to ticket contains form answers. If not, add it then try again.

[jcervantes-sipecom]

Ah ok @btry you where right, now it's appear again. Also as I said, I applied the patch and the Status and Location doesn't have the error again:

[btry]

Hi

I did an error in the patch. It is not harmful.

It has been fixed today. You may want to cancel the patch then apply the latest version. I expect the fix will be available in the next release of GLPI.