Formcreator 2.changed as you upgraded to GLPI 10.0.9 (accordying to your last comment).

[guillermohaad]

hi, I am upgrading from GLPI 9.5.4 and FormCreator 2.11.0 to GLPI 10.0.9 and FormCreator 2.13.6 and when I check a form ticket it shows the content like this:

[btry]

Hi

I assume this ticket has been created by Formcreator. Can you confirm that the ticket has been created when version of GLPI was 9.5.x (and Focmreator was < 2.13.0) ?

[guillermohaad]

hi @btry confirmed has been created by GLPI 9.5.4 and FormCreator 2.11.0

[btry]

Download this file and place it in glpi/src/Console/Database/ . If the file already exists, then backup it first to restore it at the end of the procedure.

https://raw.githubusercontent.com/btry/glpi/30608131a0cf97f1b57b5863a704962bfad1bd72/src/Console/Database/FixHtmlEncodingCommand.php

Locate in GLPI's directory then run (choose a path and filename for the --dump argument)

bin/console db:fix_html --dump /path/to/backup.sql

The whole database will be scanned for known problems with rich text data. Inconsistent values will be backed up un the .sql file you specified then fixed.

Keey the .sql file until you're sure that everything is good. It will allow you to rollback all changes tone by this tool.

If you encounteer a fatal error (pay happen with Generic Objects, if I remember well), disable it then try again.

[guillermohaad]

@btry I will proceed with the procedure and I will tell you, thank yhou

[guillermohaad]

@btry solved thank you very much You are a great person I hope you have success and do not forget that you count on me

[btry]

Thank you very much. Glad the tool solved the issue.