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pluginsGLPI / formcreator

GLPI Plugin Formcreator (DOWNLOAD : https://github.com/pluginsGLPI/formcreator/releases)
http://www.teclib-edition.com
GNU General Public License v3.0
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Form error - GLPI 10.0.15, FormCreator 2.13.9 #3507

Open Gitnor77 opened 4 months ago

Gitnor77 commented 4 months ago

Hi, I have a problem with ticket (via formcreator).

When the request is registered, the realizer is automatically added (and works properly, the status of the request changes to pending). This is due to the form settings [Administration -> Forms -> Name -> Targets -> [name target ticket] -> Actors -> Assigned to]

The bug is that when an implementer adds a response, it automatically removes the implementer from the request and changes the status to “New.”

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Everything worked fine with GLPI version 10.0.14 and FormCreator 2.13.8, but I did an upgrade at the same time.

GLPI / Plugins (please complete the following information):

A request for help in solving the problem.

Gitnor77 commented 4 months ago

@btry can you help us?

JeanBuchweitz commented 4 months ago

I have same problem!

Gitnor77 commented 4 months ago

I have same problem!

Do you have Escalation installed? Deactivate.

gspgaby commented 4 months ago

When trying to install formcreator on glpi 10.0.15 through the marketplace, the error appears: The database schema is not consistent with the previous version of Formcreator 2.14.0-dev. To see the logs, run the command bin/console glpi:plugin:install formcreator -f

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When following the step-by-step instructions given by the server, a new error appears and does not install

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enumanc commented 3 months ago

Please deactivate Escalation plugin is not a solution. Can you update us on this issue ?