When creating a ticket and assigning the category group in GLPi, the ticket is not being assigned, and the first response time continues to be counted.

[verdanatech-marcio]

When creating a ticket through GLPI, the ticket is opened and assigned, the assignment time counts normally, but when opened using the form the ticket is assigned to the group, but the assignment time is not counted.

Open a ticket via GLPi and assign it to a category that has a group in charge. Open a ticket with the same category using the form. Expected behavior image

Screenshots image

GLPI / Plugins (please complete the following information):

GLPI version - 10.0.10 remoteaccess Name: Acesso Remoto Version: 2.0.0 State: Not installed Install Method: Manual actualtime Name: ActualTime Version: 2.2.0 State: Not installed Install Method: Manual fields Name: Additionnal fields Version: 1.13.1 State: To update Install Method: Manual news Name: Alertas Version: 1.12.1 State: Not installed Install Method: Manual applicationinterface Name: Application Interface Version: 1.2.0 State: Installed / not activated Install Method: Manual calendarhub Name: Calendar Hub Version: 1.0.0 State: Not installed Install Method: Manual behaviors Name: Comportamentos Version: 2.7.2 State: Not installed Install Method: Manual archimap Name: Diagrams Version: 3.3.2 State: To update Install Method: Manual addressing Name: Endereçamento IP Version: 3.0.1 State: Installed / not activated Install Method: Manual formcreator Name: Form Creator Version: 2.13.8 State: Error / to clean Install Method: Manual gantt Name: gantt Version: 1.0.2 State: Not installed Install Method: Manual tag Name: Gerenciamento de Etiquetas Version: 2.11.6 State: Not installed Install Method: Manual genericobject Name: Gerenciamento de objetos Version: 2.14.7 State: Not installed Install Method: Manual glpiinventory Name: GLPI Inventory Version: 1.3.3 State: Not installed Install Method: Manual pdf Name: Imprimir em PDF Version: 3.0.0 State: Installed / not activated Install Method: Manual mailanalyzer Name: Mail Analyzer Version: 3.0.0 State: Not installed Install Method: Manual moreticket Name: Mais Chamados Version: 1.7.3 State: Not installed Install Method: Manual satisfaction Name: Mais satisfação Version: 1.6.2 State: Installed / not activated Install Method: Manual messengerintegrator Name: Messenger Integrator Version: 2.6.0 State: Installed / not activated Install Method: Manual moreactions Name: More Actions Version: 3.3.0 State: Installed / not activated Install Method: Manual oauthimap Name: Oauth IMAP Version: 1.4.3 State: Not installed Install Method: Manual utilsdashboards Name: Powerdash - Verdanatech Version: 2.2.0 State: Not installed Install Method: Manual printos Name: PrintOS Version: 2.1.1 State: Installed / not activated Install Method: Manual projectup Name: Project Up Version: 2.0.0 State: Not installed Install Method: Manual vauth Name: Serviços de Autenticação Version: 3.1.3 State: Not installed Install Method: Manual vservices Name: Serviços Gerenciados Version: 2.3.0 State: Not installed Install Method: Manual skins Name: Skins Version: 3.0.0 State: To update Install Method: Manual vauthlite Name: vauthlite Version: 1.0.0 State: Installed / not activated Install Method: Manual vclone Name: vclone Version: 2.0.0 State: Not installed Install Method: Manual chat Name: Verdana Chat Version: 12.2.0 State: Installed / not activated Install Method: Manual vreports Name: vreports Version: 6.1.0 State: Installed / not activated Install Method: Manual Desktop (please complete the following information): OS: [e.g. iOS] - Debian 12 Browser [e.g. chrome, safari] - Google Chrome Version [e.g. 22] Smartphone (please complete the following information):

Device: [e.g. iPhone6] OS: [e.g. iOS8.1] Browser [e.g. stock browser, safari] Version [e.g. 22] Additional context Add any other context about the problem here.