Errors in change ticket

[pedroluisvsousa]

Hi,

When the form is destined for change type, the following errors occur:

1. It does not transfer the information from the form to the change ticket description box.
2. The destination name is modified to "formcreator".

In use: GLPI 9.2.1 and Formcreator 2.6.0

[btry]

Hi

1. I found that the description is sent to the title of the change. Fixed in the develop version.
2. I think I don't understand this point, I did not noticed anything wrong. Send a screenshot to help me to locate this issue.

[pedroluisvsousa]

Hi, I will treat in this post only the first reported error.

1. Follow the created and filled form that will be sent.

2. Below the change ticket destination setting.

3. The screens below show the change ticket information created from the form.

Error Description:

Check that the ## FULLFORM ## tag is set for the "Description" and "Impacts" fields (lables 1 and 2). However, the form data is only transferred to the "Impacts" field (label 4) and the "Description" field is empty (label 3).

[pedroluisvsousa]

Now the second question.

The below is a destination change ticket for a form. The assigned title is "Change Test" (label 1).

After being saved, the name is changed to "formcreator" (labels 2 and 3).

I believe the correct thing was to preserve the name assigned to the destination of the form. Right?

[btry]

I checked, the destination name issue is already fixed in the development branch.

I'll focus on the 1st issue.

[btry]

Hi

The 1st issue seems already fixed too in the development version.

Can you check and feedback, please ?

[pedroluisvsousa]

Hi, that's ok for this two reported issues in the development version.

Thank you.

[btry]

hi

Great, then I close.

Thank you for your feedback.