DS3622xs+ on baremetal not responding to IP after DSM install

[GunterO]

Describe the bug Using the latest TCRP image 0.9.4.5 from 2023/05/21 18:43 The TCRP build is going well (html), and the installation of DSM 7.2-64551 is going well too (not stuck at 99% anymore). But once it reboots after DSM is installed, there is no response to the IP anymore. Not able to ping either. The IP is fixed to 192.168.1.19 via MAC binding in my router. TCRP Friend is showing the IP correctly (see screenshot), but I can't connect to it, nor ping. When using DS920+ as target, it works. Tried without the "real mac" option, but the machine is not getting a new IP, so can't connect either.

To Reproduce Build via HTML with "real mac", version: 7.2.0-64551 (see attached logfile). Using .pat file downloaded from Synology website to install DSM (DSM_DS3622xs+_64551.pat). Boout TCRP Friend 0.0.5, see screenshot.

Expected behavior Being able to connect to the IP that TCRP is showing.

Screenshots

Build log 20230522_tcrp_ds3622xs+.txt

Desktop (please complete the following information):

• HTML
• Chrome 113.0.5672.93

[pocopico]

I see you are using the real mac address, did you try to see if you have lights on LAN card after boot ? Also did you check your router or DHCP server for an IP assignment to this MAC ADDRESS ?

[GunterO]

Yes, the LED's are on/blinking. This is in the ARP table of my router: 192.168.1.19      F8-32-E4-88-5A-FC     SynologyNAS I attached the serial log of the boot if it can help you. 20230522_ds3622xs+_serial.log

EDIT: At the end (of the log), the system is in some kind of a loop. This block seems to be repeating: "NMI watchdog: BUG: soft lockup - CPU#? stuck for 41s!" The ? is any number of available CPU core.

[pocopico]

So you've got a KP somewhere down the line then. You can try booting user the GRUB SATA option

[GunterO]

I've tried that, but neither the SATA nor USB option are working.

[GunterO]

Just tried with the arpl-i18n loader on my hardware, and it was up and running within 10min. Even latest version DSM 7.2-64561

[pocopico]

[ 52.410317] 41 d6 00 a0 ff ff ff [ 52.413373] NMI watchdog: BUG: soft lockup - CPU#5 stuck for 41s! [scsi_id:5237] ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ[ 52.413373] Modules linked in: broadwellnk_synobios(PO)ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ usbhid uasÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ hid e1000e(OE) rtc_cmos(OE-) button(OE) usb_storage xhci_pci xhci_hcd ehci_pci ehci_hcd usbcore usb_common mv14xx(O) redpill(OE) [ 52.413379] CPU: 5 PID: 5237 Comm: scsi_id Tainted: P OE 4.4.302+ #64551

The NMI watchdog claims on of the modules, my bets though go on RTC_CMOS as it appears right after that :

52.159369] 30 62 22 a0 ff ff ff ff [04] 0x020 ffffffffa0226230 rtc_bandon_get_time+0x0/0x1d0 [broadwellnk_synobios] [ 52.170391] 90 64 22 a0 ff ff ff ff [05] 0x028 ffffffffa0226490 rtc_bandon_set_time+0x0/0x340 [broadwellnk_synobios] [ 52.181452] 30 24 00 a0 ff ff ff ff [06] 0x030 ffffffffa0002430 bios_get_fan_state+0x0/0x10 [redpill] [ 52.191168] 57 d5 00 a0 ff ff ff ff [07] 0x038 ffffffffa000d557 bios_VTK_SET_FAN_STATE_null_zero_int+0x0/0x27 [redpill] [ 52.202495] d0 70 22 a0 ff ff ff ff [08] 0x040 ffffffffa02270d0 GetSysTemperature+0x0/0x20 [broadwellnk_synobios] [ 52.213232] 20 25 00 a0 ff ff ff ff [09] 0x048 ffffffffa0002520 bios_get_cpu_temp+0x0/0x40 [redpill] [ 52.222863] f0 78 22 a0 ff ff ff ff [10] 0x050 ffffffffa02278f0 SYNODiskLedCtrlBy1475SGPIO+0x0/0xd0 [broadwellnk_synobios] [ 52.234432] a5 d5 00 a0 ff ff ff ff [11] 0x058 ffffffffa000d5a5 bios_VTK_SET_PWR_LED_null_zero_int+0x0/0x27 [redpill] [ 52.245553] 00 00 00 00 00 00 00 00 [12] 0x060 (null) (null) [ 52.253403] 00 00 00 00 00 00 00 00 [13] 0x068 (null) (null) [ 52.261229] 00 00 00 00 00 00 00 00 [14] 0x070 (null) (null) [ 52.269116] 04 d7 00 a0 ff ff ff ff [15] 0x078 ffffffffa000d704 shim_set_gpio_pin_usable+0x0/0x98 [redpill] [ 52.279386] e0 28 00 a0 ff ff ff ff [16] 0x080 ffffffffa00028e0 shim_get_gpio_pin_usable+0x0/0x10 [redpill] [ 52.289638] cc d5 00 a0 ff ff ff ff [17] 0x088 ffffffffa000d5cc bios_VTK_SET_GPIO_PIN_BLINK_null_zero_int+0x0/0x27 [redpill] [ 52.301391] 00 64 22 a0 ff ff ff ff [18] 0x090 ffffffffa0226400 rtc_bandon_set_auto_poweron+0x0/0x90 [broadwellnk_synobios] [ 52.313094] 90 5f 22 a0 ff ff ff ff [19] 0x098 ffffffffa0225f90 rtc_get_auto_poweron+0x0/0x50 [broadwellnk_synobios]

[damienmillet]

same issue about uefi, try with legacy, work for me with usb boot. Boot can be until 200sec.

[GunterO]

Thanks, but it is running perfectly with arpl-i18n, and going to stick with that for now.