creating tickets and assign them on different groups

[MuhammadLebda]

Is this a BUG REPORT or FEATURE REQUEST?:

• [x] BUG
• [ ] FEATURE

What happened: I have just installed trudesk and I can't figure out how to open tickets for other groups. I as admin created 2 groups, group A and group B, and also created 2 users (user A and user B) and assigned them to group A and B respectively. I can't open a ticket from user A and assign it on group B, in the drop down menu I can only find group A.

What did you expect to happen:

I expect to open a ticket and assign it on any other groups, let's say a user in the HR group wants to open a ticket and assign it on Finance group. so that all the users in both groups would see that ticket. how could I achieve such a thing, I also don't understand the importance of the ( team/department ) tabs

How to reproduce it (as minimally and precisely as possible):

Anything else we need to know?:

Environment:

• Trudesk Version: 1.2
• OS (e.g. from /etc/os-release): ubuntu 20.04
• Node.JS Version: v16.19.0
• MongoDB Version: 5.0.14
• Is this hosted on cloud.trudesk.io: no

[github-actions[bot]]

This issue is stale because it has been open 30 days with no activity. Remove stale label or comment or this will be closed in 5 days.

[github-actions[bot]]

This issue was closed because it has been stalled for 5 days with no activity.