polonel / trudesk

:coffee: :seedling: Trudesk is an open-source help desk/ticketing solution.
http://trudesk.io
Other
1.31k stars 442 forks source link

still issues with mailer and ticket creation #592

Closed e0xify closed 1 year ago

e0xify commented 1 year ago

Is this a BUG REPORT or FEATURE REQUEST?:

What happened: configured mailer with imap from local mailserver / postfix / dovecot login works fine, mail gets moved to deleted folder, but no ticket

What did you expect to happen: ticket gets created

How to reproduce it (as minimally and precisely as possible):

starting docker container in development mode, manually fetch, checking output log "processing 1 mail" but no ticket gets created

Anything else we need to know?:

docker latest

Environment:

Trevoo commented 1 year ago

Do you also have the SMTP server setup for the mailer? Before configured the SMTP on mine I had the same issue. I assume that the ticket creation is getting stopped when trying to send the Ticket Created notification.