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polonel / trudesk

:coffee: :seedling: Trudesk is an open-source help desk/ticketing solution.
http://trudesk.io
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Error On Making Ticket From Email #619

Closed TheGamer3514 closed 1 year ago

TheGamer3514 commented 1 year ago

Is this a BUG REPORT or FEATURE REQUEST?:

What happened: Failed to create ticket from email: ValidationError: status: Cast to ObjectId failed for value "0" (type number) at path "status" because of "BSONTypeError" 0|trudesk | 07-23-2023 15:06:14 [199958] warn: tickets validation failed: status: Cast to ObjectId failed for value "0" (type number) at path "status" because of "BSONTypeError" - ValidationError: tickets validation failed: status: Cast to ObjectId failed for value "0" (type number) at path "status" because of "BSONTypeError" 0|trudesk | at model.Document.invalidate (/etc/trudesk/node_modules/mongoose/lib/document.js:2985:32) 0|trudesk | at model.$set (/etc/trudesk/node_modules/mongoose/lib/document.js:1457:12) 0|trudesk | at model.$set (/etc/trudesk/node_modules/mongoose/lib/document.js:1140:16) 0|trudesk | at model.Document (/etc/trudesk/node_modules/mongoose/lib/document.js:161:12) 0|trudesk | at model.Model (/etc/trudesk/node_modules/mongoose/lib/model.js:115:12) 0|trudesk | at new model (/etc/trudesk/node_modules/mongoose/lib/model.js:4825:15) 0|trudesk | at /etc/trudesk/node_modules/mongoose/lib/model.js:3132:22 0|trudesk | at /etc/trudesk/node_modules/mongoose/lib/model.js:3168:7 0|trudesk | at Array.forEach () 0|trudesk | at /etc/trudesk/node_modules/mongoose/lib/model.js:3167:15 0|trudesk | at promiseOrCallback (/etc/trudesk/node_modules/mongoose/lib/helpers/promiseOrCallback.js:10:12) 0|trudesk | at Mongoose._promiseOrCallback (/etc/trudesk/node_modules/mongoose/lib/index.js:1220:10) 0|trudesk | at Function.create (/etc/trudesk/node_modules/mongoose/lib/model.js:3097:23) 0|trudesk | at async.auto.handleCreateTicket (/etc/trudesk/src/mailer/mailCheck.js:359:22) 0|trudesk | at runTask (/etc/trudesk/node_modules/async/dist/async.js:1153:17) 0|trudesk | at /etc/trudesk/node_modules/async/dist/async.js:1091:35 0|trudesk | at processQueue (/etc/trudesk/node_modules/async/dist/async.js:1101:17) 0|trudesk | at taskComplete (/etc/trudesk/node_modules/async/dist/async.js:1118:13) 0|trudesk | at /etc/trudesk/node_modules/async/dist/async.js:1146:21 0|trudesk | at /etc/trudesk/node_modules/async/dist/async.js:327:20 0|trudesk | at /etc/trudesk/src/mailer/mailCheck.js:301:30 0|trudesk | at /etc/trudesk/node_modules/mongoose/lib/helpers/promiseOrCallback.js:25:16 What did you expect to happen: For it to make a ticket How to reproduce it (as minimally and precisely as possible):

Anything else we need to know?:

Environment: