Error 429 Too many request

[nmincone]

Is this a BUG REPORT or FEATURE REQUEST?:

• [x] BUG
• [ ] FEATURE

What happened: After attempting to login approx 6-10 times, user is faced with an error page preventing them or any other user from logging in. What did you expect to happen:

How to reproduce it (as minimally and precisely as possible): Repeatedly entering in the wrong username or password

Anything else we need to know?:

Environment:

• Trudesk Version: Trudesk version 1.2.10 (image polonel/trudesk:1)
• OS (e.g. from /etc/os-release): Debian Docker
• Node.JS Version:
• MongoDB Version: mongo:5.0-focal
• Is this hosted on cloud.trudesk.io:

[polonel]

Not a bug. It's rate is limited with IP BAN, thus preventing you from logging in as any user once the IP is banned.

[nmincone]

Noted. It bans the WAN IP? So anyone in the building can't log a support ticket? How long before it times out? The only way we found a solution was to restart the docker container.

[polonel]

Please see These ENV Vars to set to user only or even disable the rate limit entirely if you wish.