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polyend / TrackerBetaTesting

Beta firmware and reporting. For official releases go to https://polyend.com/downloads/
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[1.4.0] Freezes Sporadically #1259

Closed clickysteve closed 1 year ago

clickysteve commented 3 years ago

Steps to reproduce

I have not been able to find a consistent reproducible step for this. However, the tracker freezes in this firmware version every so often. Mostly when playing larger samples at a different pitch for the first time, or when loading the file list. This was never experienced with previous firmware versions or betas.

DinkyMirage commented 3 years ago

Finding my Tracker freezing much more often after updating to 1.4.0 as well. Having trouble establishing a pattern of the freezes happen. The last two times I was previewing a newly loaded sample on the pads and it froze when I switched screens. I am powered from a USB battery most of the time, though have had freezes plugged into the wall and computer as well.

clickysteve commented 3 years ago

Just for more data points: I am using the same microSD card and PSU (wall) as before, but I never experienced this previously. I have bought a new (faster) microSD card to try and mitigate the issue, but it's strange that this issue wasn't present previously.

Gareth-Dawson commented 3 years ago

Please find incident of freezing streamed here: https://youtu.be/mw59WeHqf3o?t=2982. It's not my clip so cannot give too much information,

mwmwmw commented 3 years ago

I've seen other users with freezing issues. Try a different USB power supply.

Apparently, some people have issues with the one provided by Polyend.

I have always used a big USB battery and have never had any freezing issues.

NoMoreFreezesPls commented 3 years ago

Steps to reproduce

I have not been able to find a consistent reproducible step for this. However, the tracker freezes in this firmware version every so often. Mostly when playing larger samples at a different pitch for the first time, or when loading the file list. This was never experienced with previous firmware versions or betas.

I have had this unit for exactly one week and have experienced about...... 12+ freezes. Love the unit, but now I know why I got it for only $420.00 on reverb......very unstable firmware.

k4ot commented 3 years ago

guys, ditch the power block

had the same. unusable PT. was driving me nuts. it was like everything could get corrupted without warning. like bad ram. keyboard would go unresponsive. audio would freeze. even screen that would display noise at boot time. a nigjtmare.

i even rma'ed the the PT because of that. second brand new unit they sent me had the exact same issue.

so... ditched the official power unit and wire and every crash is gone since that. before : could not use tracker more than 3 minutes. after : not one single bug in 50+ hours.

there's clearly something not okay about the official power unit. i dont know s% about electronics or electricity but using another power unit was game-changer for me. I use an old rapid-charge capable xiaomi power block and the wire that came with it and none of the crashes happened ever since. feels like i finally can use what i paid for. it's like another machine.

bambrose commented 3 years ago

I’ve been using the provided power block… but I’ve never used the supplied lead I wonder whether it’s simply a dodgy lead ?

On Thu, 14 Oct 2021 at 07:45, k4ot @.***> wrote:

guys, ditch the power block

had the same. unusable PT. was driving me nuts. ditched the official power unit and wire and every crash is gone since that. before : could not use tracker more than 3 minutes. after : not one single bug in 50+ hours.

there's clearly something not okay about the charger or the shielding for me.

— You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub https://github.com/polyend/TrackerIssues/issues/1259#issuecomment-943043218, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABSBZTQBWPO5IJNFE3JADOTUGZ37FANCNFSM5EZDMYXQ .

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k4ot commented 3 years ago

those constant crashes was one of the most unpleasant, funbreaking and infuriating user experience i ever encountered with any audio hardware. you begin something, go to a menu, boom, unit crashes. there's no way you cant write a tune on an unit thats constantly going meh.

i only tried that before i had no clue what the issue was before sending to RMA for the second time. crash-less PT changes everything 🤩🙏 didnt crash even -once- since i removed the PT power+wire

bambrose commented 3 years ago

… I should add. I don’t experience crashes

On Thu, 14 Oct 2021 at 08:56, Bill Ambrose @.***> wrote:

I’ve been using the provided power block… but I’ve never used the supplied lead I wonder whether it’s simply a dodgy lead ?

On Thu, 14 Oct 2021 at 07:45, k4ot @.***> wrote:

guys, ditch the power block

had the same. unusable PT. was driving me nuts. ditched the official power unit and wire and every crash is gone since that. before : could not use tracker more than 3 minutes. after : not one single bug in 50+ hours.

there's clearly something not okay about the charger or the shielding for me.

— You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub https://github.com/polyend/TrackerIssues/issues/1259#issuecomment-943043218, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABSBZTQBWPO5IJNFE3JADOTUGZ37FANCNFSM5EZDMYXQ .

-- m: 07957 583564

-- m: 07957 583564

Jacknametrouble commented 3 years ago

Guys, how exactly are you powering your Tracker units? Have you tried switching the power sources?

fieldmanual2 commented 3 years ago

Guys, how exactly are you powering your Tracker units? Have you tried switching the power sources?

I had this once since june 2021, was powered via polyend adapter, just a short sample looped in sample playback, then pressed pattern - viola, tracker hanged with a high pitch noise, it took several reboots to back to norm.

DinkyMirage commented 3 years ago

Was powering with the wall adaptor, computer and usb power brick with the original cable. Tried a new usb-c cable that I had around and have had only one or two freezes since, in all power scenarios.

On Fri, Nov 19, 2021 at 12:48 PM trutypesounds @.***> wrote:

Guys, how exactly are you powering your Tracker units? Have you tried switching the power sources?

I had this once since june 2021, was powered via polyend adapter, just a short sample looped in sample playback, then pressed pattern - viola, tracker hanged with a high pitch noise, it took several reboots to back to norm.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/polyend/TrackerIssues/issues/1259#issuecomment-974280064, or unsubscribe https://github.com/notifications/unsubscribe-auth/AL5WHWD3OBBIOKV7X56RLJDUM2EXXANCNFSM5EZDMYXQ . Triage notifications on the go with GitHub Mobile for iOS https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Android https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub.

Jacknametrouble commented 3 years ago

I had some support cases where the original Polyend AC adapter was the issue. Certain "intelligent" power bricks with advanced power supplying systems can cause issues too. The simpler the power bank the better. If anyone's experiencing random freezes, please try using an alternative AC adapter.

demolen commented 2 years ago

I have bought my device just yesterday and today for the first time I used it. It crashed after 10 minutes on the song mode with a high pitch sound. The shutdown button was also not responsive, so I had to detach the cable. By far, considering other comments there seems to be an adapter issue. Does polyend replaces faulty adapters if it is the case. I'm sure there should be even a law about this in EU regarding customer protection rights.

Jacknametrouble commented 2 years ago

@demolen https://help.polyend.com/submit_ticket

pintsized commented 2 years ago

Using the unit for the first time, experienced this freeze / crash within 30 minutes. Firmware 1.4.0, using the supplied cable attached to my Thinkpad's USB. The freeze occurred when in edit mode, changing the instrument parameter with the jog wheel. I had to pull the power to restart.

I tried the same project, aggressively spinning the wheel and changing various parameters, whilst physically manipulating the power cable, but was unable to reproduce.

Jacknametrouble commented 2 years ago

@pintsized Have you tried how your tracker behaves on other powering sources and cables?

jcnrn commented 2 years ago

I've been having this issue as well (in 1.6) during normal operation. I have attempted to power via the Polyend cable, a USB A to C cable using an iPhone wall wart, a Motorola USB C fast charging cable, and a different USB A to C cable via my desktop computer and was unable to resolve the freezing. As can be seen in the video below, I have graphical stuttering while the audio remains fluid. This occurs not only during song playback but through general operation of the Tracker where it interrupts my control of the unit.

Video of Stuttering (please excuse the chiptune lol) https://drive.google.com/file/d/1TqtPPpjB1-zgeGW1YGFa4AfS156NDru2/view?usp=sharing Stuttering occurs at 1m23s and 3m08s