[1.4.0] Screen flickering, pop sound as the screen flickers - Githubissues

polyend / TrackerBetaTesting

Beta firmware and reporting. For official releases go to https://polyend.com/downloads/

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[1.4.0] Screen flickering, pop sound as the screen flickers #1589

Closed ryqk closed 1 year ago

ryqk commented 1 year ago

Hi, sorry you had trouble!

Steps to reproduce

Just turning the device on is enough, the screen starts then slightly flickering and the pop sound starts as well.

Attachments and links

Video of the screen flickering and the pop sound https://drive.google.com/file/d/1IJNTP3cOnno_8ZMAD8ChvxD8v1xWyVZ6/view?usp=sharing

Other important information

How often does this bug happen? (every time, often, "it only happened once")
- Everytime
Does this bug happen in previous firmware versions?
- Not sure
Does this bug happen in every project?
- Yes

Jacknametrouble commented 1 year ago

@ryqk good to hear from you. This doesn't have anything in common with firmware. For customer help please use https://help.polyend.com/submit_ticket

How are you powering your Tracker? Seems to me like an underpowered unit behaving strangely. Check alternative power use, make sure it's getting enough power. If on this video it's powered from a battery brick or computer port, check the original AC. If it's the original AC check another powering source. If it's not the source check another USB C cable too.