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polyend / TrackerBetaTesting

Beta firmware and reporting. For official releases go to https://polyend.com/downloads/
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FILE TRANSFER MODE - MacOS #522

Open otternet opened 3 years ago

otternet commented 3 years ago

Hi Polyend, I’ve tried every app available for a Mac to use MTP, but somehow it just doesn’t connect. Maybe because I am using a Mac with USB-C only and using a dongle or hub, SyncMate, Commander One etc does not recognize PT when using the File Transfer mode. Some claim to have success with it, but I can’t seem to. Can you find a protocol that’s agnostic and allows Macs and WinTel machines to use this file transfer feature?

jgrimsong commented 3 years ago

I had same problem until I used Android File Transfer tool. That's the only one that worked for me.

otternet commented 3 years ago

I had same problem until I used Android File Transfer tool. That's the only one that worked for me.

How did you connect it to your Mac? Can you share your steps? I downloaded the same, but it doesn't work for me. Are you running Big Sur? I've even tried OpenMTP but nothing seems to work.

jgrimsong commented 3 years ago

I just installed it on my iMac and have the USB cable attached to my hub. I'm running Catalina. Everything just came up automatically.

otternet commented 3 years ago

I'm using a dongle to my MacBook Pro running Big Sur but nothing shows up 🤷🏻‍♂️ Gonna try that again.

otternet commented 3 years ago

image

Nope... grr! Still doesn't work. Maybe because I'm using the USB-C dongle to my MacBook.

b0ll3 commented 3 years ago

Let's start with the most simple thing first: is your device in File Transfer Mode? You activate it in the Config menu. Tracker's screen should look like this: FTM

otternet commented 3 years ago

Yup it is. I've also tried different "startup" sequences. Launch app first and then switch on FTM, and vice versa. Used a hub, used a dongle. The only thing I have not tried is plugging the included USB cable from Polyend to USB-A input, but my MacBook Pro only has USB-C. I have the "first generation" Tracker (flat keys), and from what I understand the second generation Trackers have a more flex USB-C to USB-C connection. Am wondering if that's the problem here.

otternet commented 3 years ago

UPDATE: no luck with direct to USB-A input sans hub or dongle either 🤷🏻‍♂️

Polyend... any suggestions from y'all?