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pop-os / nvidia-graphics-drivers

Pop!_OS NVIDIA Graphics Drivers
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Running regular updates through Pop Shop is bricking the OS and fails to boot. #109

Closed tysox closed 3 years ago

tysox commented 3 years ago

Distribution (Pop!_OS 20.10):

Issue/Bug Description: After recent update the kernel (as far as I can ascertain) fails and the OS won't boot. Refreshing the install from a live USB doesn't work. Freshly reinstalling the OS leads to the same problem. OS ran fine with no issues at all until yesterday (2021-06-22).

Steps to reproduce (if you know): Install latest Pop!_OS 20.10 (Nvidia) and install updates in Pop Shop.

Expected behavior:

Other Notes: Sorry if I'm not posting correctly. I have scoured the Internet for help to no avail, so I'm resorting to coming here.

leviport commented 3 years ago

Can you describe your hardware setup? I'd particularly like to know what your GPU is, what your display is, and how the display is connected (HDMI/DisplayPort/DVI/etc).

Also, can you describe where in the boot process it fails?

tysox commented 3 years ago

Mainboard: Gigabyte Z490 Vision G CPU: Intel Core i&-10700KF CPU @ 3.80GHz x 16 GPU: EVGA Nvidia GeForce RTX 2060 Memory: 32 GB OS drive: Samsung SSD 970 EVO 500GB (nvme) Monitor: ViewSonic VP3881 38" superwide (3840x1600) connect via DisplayPort

It usually freezes after displaying just a single line while booting (a timestamp, I think). But occasionally it gets further, to display an error of: "kernel panic - not syncing: fatal exception in interrupt"

But never any further than that.

tysox commented 3 years ago

I've just tried this:

  1. Fresh install of latest Pop!_OS 20.10 (Nvidia).
  2. Rebooted after install, set up profile, installed updates via Pop Shop, configured file to allow BT mouse and keyboard to work (known issue dating back to April 2017 in Ubuntu 16.04).
  3. Rebooted - bricked.

Next:

  1. Fresh install of latest Pop!_OS 20.10 (Nvidia) [third time tonight].
  2. Rebooted after install, set up profile. did NOT install updates via Pop Shop
  3. Rebooted. No issue: computer booted fine and I could log in.
  4. Opened Pop Shop and installed updates to OS only.
  5. Rebooted - bricked.

I'm far from an expert, but I'm pretty certain now that whether there is an issue with my hardware or not, it's stemming from one of these updates... In the meantime I'm going to reinstall again, but I'm going to try the 20.04 LTS (Nvidia) iso.

leviport commented 3 years ago

There was a bug in the 465.31 driver that makes some displays connected via DisplayPort cause machines to hang during boot. Since it happens with a small subset of displays, we did not catch it during testing. I'd recommend using HDMI or DP to HDMI adapters (which surprisingly work fine, even on problem displays) as a workaround until the driver update is ready.

tysox commented 3 years ago

That worked! Thank you!

The only issue now is that I wiped my entirely configured/customised OS setup just how I needed it when I could've just replaced a cable... :'(