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pop-os / pop

A project for managing all Pop!_OS sources
https://system76.com/pop
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USB devices not being detected #1475

Open yannisLgL opened 3 years ago

yannisLgL commented 3 years ago

Distribution (run cat /etc/os-release): POP! OS 20.04 - POP! OS 20.10

Issue/Bug Description: USB devices like keyboard, a mouse or a usb key not being detected

Other Notes: The issue has been on the version 20.04, I think it's caused by a new kernel because before a update the usb key work perfectly. When I saw the issue I think it is a good idea to upgrade to correct this issue, but it is not. Also the webcam on my laptop is not detected

The lsusbcommand return me nothing.

The result of uname -a : Linux pop-os 5.8.0-7630-generic #32~1609174078~20.10~4b8d17c-Ubuntu SMP Tue Dec 29 20:41:42 UTC x86_64 x86_64 x86_64 GNU/Linux I try to load the older kernel (5.4) but I have the same issue.

A part of my dmesg: [ 14.905248] pcieport 0000:00:1c.5: AER: Multiple Corrected error received: 0000:00:1c.5 [ 14.905259] pcieport 0000:00:1c.5: AER: PCIe Bus Error: severity=Corrected, type=Physical Layer, (Receiver ID) [ 14.905265] pcieport 0000:00:1c.5: AER: device [8086:9d15] error status/mask=00000001/00002000 [ 14.905269] pcieport 0000:00:1c.5: AER: [ 0] RxErr (First) [ 14.905278] pcieport 0000:00:1c.5: AER: Multiple Corrected error received: 0000:00:1c.5 [ 14.905284] pcieport 0000:00:1c.5: AER: can't find device of ID00e5 [ 14.905287] pcieport 0000:00:1c.5: AER: Multiple Corrected error received: 0000:00:1c.5 [ 14.905294] pcieport 0000:00:1c.5: AER: can't find device of ID00e5 [ 14.946855] pcieport 0000:00:1c.5: AER: Multiple Corrected error received: 0000:00:1c.5 [ 14.946863] pcieport 0000:00:1c.5: AER: PCIe Bus Error: severity=Corrected, type=Physical Layer, (Receiver ID) [ 14.946867] pcieport 0000:00:1c.5: AER: device [8086:9d15] error status/mask=00000001/00002000 [ 14.946869] pcieport 0000:00:1c.5: AER: [ 0] RxErr (First) And I have an other issue on the shutdown of the computer. I have this message : sd-unmount[3988]: Failed to unmount /oldroot: Device or ressources busy sd-unmount[3989]: Failed to unmount /oldroot/dev/pts: Device or ressources busy sd-unmount[3990]: Failed to unmount /oldroot/dev Device or ressources busy shutdown[1]: Failed to finalize file systems, ignoring

Thanks for your help

Edit:

I don't know why but the usb_storage module is not load. I can load it manually but there is no change.

ids1024 commented 3 years ago

From the dmesg output, that looks like a hardware issue. But I'm not entirely sure.

https://unix.stackexchange.com/questions/327730/what-causes-this-pcieport-00000003-0-pcie-bus-error-aer-bad-tlp/369090 and https://askubuntu.com/questions/863150/pcie-bus-error-severity-corrected-type-physical-layer-id-00e5receiver-id mentions kernel options that may work as a workaround on systems with similar errors.

I don't know why but the usb_storage module is not load.

I believe it should be loaded automatically when a USB storage device is detected, but that isn't happening.

yannisLgL commented 3 years ago

Thanks you, I think I will replace the SSD where the OS is install by a other SSD and a other OS. I don't know if it will work