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pop-os / pop

A project for managing all Pop!_OS sources
https://system76.com/pop
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Pop_OS! doesn't finish the suspend process and it stuck on a black screen #1517

Closed alberpilot closed 3 years ago

alberpilot commented 3 years ago

Distribution (run cat /etc/os-release):

NAME="Pop!_OS"
VERSION="20.04 LTS"
ID=pop
ID_LIKE="ubuntu debian"
PRETTY_NAME="Pop!_OS 20.04 LTS"
VERSION_ID="20.04"
HOME_URL="https://pop.system76.com"
SUPPORT_URL="https://support.system76.com"
BUG_REPORT_URL="https://github.com/pop-os/pop/issues"
PRIVACY_POLICY_URL="https://system76.com/privacy"
VERSION_CODENAME=focal
UBUNTU_CODENAME=focal
LOGO=distributor-logo-pop-os

Related Application and/or Package Version (run apt policy $PACKAGE NAME): N/A

Issue/Bug Description: Not always but usually, when I suspend the laptop from the upper right corner men, the suspend starts but it never ends, stuck in a black screen.

Steps to reproduce (if you know): Sometimes occurs with some applications opened and sometimes with others.

Expected behavior: A correct suspension.

Other Notes: Nvidia drivers nvidia_packages.txt /var/log/syslog log syslog.1.txt

Hardware specs Laptop Dell Inspiron 7567 variant 2: https://www.notebookcheck.net/Dell-Inspiron-15-7000-7567-Gaming-Notebook-Review.196454.0.html 16Gb ram, 16Gb Swap, Intel Core i7-7700HQ

bflanagin commented 3 years ago

@alberpilot, power management is very hardware specific and Linux APM support is still a little rough around the edges. Mind give us a little more info on your system CPU,Ram,model (if available).

alberpilot commented 3 years ago

Sorry, I edited the issue. I forgot to mention it. Thanks

bflanagin commented 3 years ago

Thanks for the update, unfortunately power management for non system76 machines falls into the realm of the mainline kernel developers and the hardware manufactures. If we're lucky 21.04 will have a fix for your hardware but there is little we can do internally. That being said, you could check out https://www.dell.com/community/Linux-General/bd-p/Linux to see if they have a solution or suggestions about your problem.

And feel free to check out our community support channels on MatterMost here