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pop-os / pop

A project for managing all Pop!_OS sources
https://system76.com/pop
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(Nominal) Some existing Snap applications wouldn't launch after upgrade #1761

Open ghost opened 3 years ago

ghost commented 3 years ago

EDIT: I'm ditching this @agreeff account and moving everything over to my main @ZaLiTHkA account instead. please use that for any mentions going forward.

Distribution (run cat /etc/os-release):

NAME="Pop!_OS"
VERSION="21.04"
ID=pop
ID_LIKE="ubuntu debian"
PRETTY_NAME="Pop!_OS 21.04"
VERSION_ID="21.04"
HOME_URL="https://pop.system76.com"
SUPPORT_URL="https://support.system76.com"
BUG_REPORT_URL="https://github.com/pop-os/pop/issues"
PRIVACY_POLICY_URL="https://system76.com/privacy"
VERSION_CODENAME=hirsute
UBUNTU_CODENAME=hirsute
LOGO=distributor-logo-pop-os

Related Application and/or Package Version (run apt policy $PACKAGE NAME):

Package files:
 100 /var/lib/dpkg/status
     release a=now
 500 http://us.archive.ubuntu.com/ubuntu hirsute-updates/multiverse i386 Packages
     release v=21.04,o=Ubuntu,a=hirsute-updates,n=hirsute,l=Ubuntu,c=multiverse,b=i386
     origin us.archive.ubuntu.com
 500 http://us.archive.ubuntu.com/ubuntu hirsute-updates/multiverse amd64 Packages
     release v=21.04,o=Ubuntu,a=hirsute-updates,n=hirsute,l=Ubuntu,c=multiverse,b=amd64
     origin us.archive.ubuntu.com
 500 http://us.archive.ubuntu.com/ubuntu hirsute-updates/universe i386 Packages
     release v=21.04,o=Ubuntu,a=hirsute-updates,n=hirsute,l=Ubuntu,c=universe,b=i386
     origin us.archive.ubuntu.com
 500 http://us.archive.ubuntu.com/ubuntu hirsute-updates/universe amd64 Packages
     release v=21.04,o=Ubuntu,a=hirsute-updates,n=hirsute,l=Ubuntu,c=universe,b=amd64
     origin us.archive.ubuntu.com
 500 http://us.archive.ubuntu.com/ubuntu hirsute-updates/restricted i386 Packages
     release v=21.04,o=Ubuntu,a=hirsute-updates,n=hirsute,l=Ubuntu,c=restricted,b=i386
     origin us.archive.ubuntu.com
 500 http://us.archive.ubuntu.com/ubuntu hirsute-updates/restricted amd64 Packages
     release v=21.04,o=Ubuntu,a=hirsute-updates,n=hirsute,l=Ubuntu,c=restricted,b=amd64
     origin us.archive.ubuntu.com
 500 http://us.archive.ubuntu.com/ubuntu hirsute-updates/main i386 Packages
     release v=21.04,o=Ubuntu,a=hirsute-updates,n=hirsute,l=Ubuntu,c=main,b=i386
     origin us.archive.ubuntu.com
 500 http://us.archive.ubuntu.com/ubuntu hirsute-updates/main amd64 Packages
     release v=21.04,o=Ubuntu,a=hirsute-updates,n=hirsute,l=Ubuntu,c=main,b=amd64
     origin us.archive.ubuntu.com
 500 http://us.archive.ubuntu.com/ubuntu hirsute-security/multiverse i386 Packages
     release v=21.04,o=Ubuntu,a=hirsute-security,n=hirsute,l=Ubuntu,c=multiverse,b=i386
     origin us.archive.ubuntu.com
 500 http://us.archive.ubuntu.com/ubuntu hirsute-security/multiverse amd64 Packages
     release v=21.04,o=Ubuntu,a=hirsute-security,n=hirsute,l=Ubuntu,c=multiverse,b=amd64
     origin us.archive.ubuntu.com
 500 http://us.archive.ubuntu.com/ubuntu hirsute-security/universe i386 Packages
     release v=21.04,o=Ubuntu,a=hirsute-security,n=hirsute,l=Ubuntu,c=universe,b=i386
     origin us.archive.ubuntu.com
 500 http://us.archive.ubuntu.com/ubuntu hirsute-security/universe amd64 Packages
     release v=21.04,o=Ubuntu,a=hirsute-security,n=hirsute,l=Ubuntu,c=universe,b=amd64
     origin us.archive.ubuntu.com
 500 http://us.archive.ubuntu.com/ubuntu hirsute-security/restricted i386 Packages
     release v=21.04,o=Ubuntu,a=hirsute-security,n=hirsute,l=Ubuntu,c=restricted,b=i386
     origin us.archive.ubuntu.com
 500 http://us.archive.ubuntu.com/ubuntu hirsute-security/restricted amd64 Packages
     release v=21.04,o=Ubuntu,a=hirsute-security,n=hirsute,l=Ubuntu,c=restricted,b=amd64
     origin us.archive.ubuntu.com
 500 http://us.archive.ubuntu.com/ubuntu hirsute-security/main i386 Packages
     release v=21.04,o=Ubuntu,a=hirsute-security,n=hirsute,l=Ubuntu,c=main,b=i386
     origin us.archive.ubuntu.com
 500 http://us.archive.ubuntu.com/ubuntu hirsute-security/main amd64 Packages
     release v=21.04,o=Ubuntu,a=hirsute-security,n=hirsute,l=Ubuntu,c=main,b=amd64
     origin us.archive.ubuntu.com
 500 http://us.archive.ubuntu.com/ubuntu hirsute/multiverse i386 Packages
     release v=21.04,o=Ubuntu,a=hirsute,n=hirsute,l=Ubuntu,c=multiverse,b=i386
     origin us.archive.ubuntu.com
 500 http://us.archive.ubuntu.com/ubuntu hirsute/multiverse amd64 Packages
     release v=21.04,o=Ubuntu,a=hirsute,n=hirsute,l=Ubuntu,c=multiverse,b=amd64
     origin us.archive.ubuntu.com
 500 http://us.archive.ubuntu.com/ubuntu hirsute/universe i386 Packages
     release v=21.04,o=Ubuntu,a=hirsute,n=hirsute,l=Ubuntu,c=universe,b=i386
     origin us.archive.ubuntu.com
 500 http://us.archive.ubuntu.com/ubuntu hirsute/universe amd64 Packages
     release v=21.04,o=Ubuntu,a=hirsute,n=hirsute,l=Ubuntu,c=universe,b=amd64
     origin us.archive.ubuntu.com
 500 http://us.archive.ubuntu.com/ubuntu hirsute/restricted i386 Packages
     release v=21.04,o=Ubuntu,a=hirsute,n=hirsute,l=Ubuntu,c=restricted,b=i386
     origin us.archive.ubuntu.com
 500 http://us.archive.ubuntu.com/ubuntu hirsute/restricted amd64 Packages
     release v=21.04,o=Ubuntu,a=hirsute,n=hirsute,l=Ubuntu,c=restricted,b=amd64
     origin us.archive.ubuntu.com
 500 http://us.archive.ubuntu.com/ubuntu hirsute/main i386 Packages
     release v=21.04,o=Ubuntu,a=hirsute,n=hirsute,l=Ubuntu,c=main,b=i386
     origin us.archive.ubuntu.com
 500 http://us.archive.ubuntu.com/ubuntu hirsute/main amd64 Packages
     release v=21.04,o=Ubuntu,a=hirsute,n=hirsute,l=Ubuntu,c=main,b=amd64
     origin us.archive.ubuntu.com
1001 http://ppa.launchpad.net/system76/pop/ubuntu hirsute/main i386 Packages
     release v=21.04,o=LP-PPA-system76-pop,a=hirsute,n=hirsute,l=Pop!_OS PPA,c=main,b=i386
     origin ppa.launchpad.net
1001 http://ppa.launchpad.net/system76/pop/ubuntu hirsute/main amd64 Packages
     release v=21.04,o=LP-PPA-system76-pop,a=hirsute,n=hirsute,l=Pop!_OS PPA,c=main,b=amd64
     origin ppa.launchpad.net
 500 http://apt.pop-os.org/proprietary hirsute/main all Packages
     release v=21.04,o=system76,a=hirsute,n=hirsute,l=System76,c=main,b=all
     origin apt.pop-os.org
 500 http://apt.pop-os.org/proprietary hirsute/main amd64 Packages
     release v=21.04,o=system76,a=hirsute,n=hirsute,l=System76,c=main,b=amd64
     origin apt.pop-os.org
Pinned packages:
     libedata-book-1.2-26 -> 3.40.0-1ubuntu1.1 with priority 1
     libebook-1.2-20 -> 3.40.0-1ubuntu1.1 with priority 1
     libecal-2.0-1 -> 3.40.0-1ubuntu1.1 with priority 1
     libedataserver-1.2-26 -> 3.40.0-1ubuntu1.1 with priority 1
     evolution-data-server -> 3.40.0-1ubuntu1.1 with priority 1
     evolution-data-server-common -> 3.40.0-1ubuntu1.1 with priority 1
     libcamel-1.2-62 -> 3.40.0-1ubuntu1.1 with priority 1
     libebook-contacts-1.2-3 -> 3.40.0-1ubuntu1.1 with priority 1
     libedataserverui-1.2-3 -> 3.40.0-1ubuntu1.1 with priority 1
     libedata-cal-2.0-1 -> 3.40.0-1ubuntu1.1 with priority 1
     libebackend-1.2-10 -> 3.40.0-1ubuntu1.1 with priority 1

Issue/Bug Description:

I did an in-place upgrade through the Settings app, from an up-to-date 20.10 to 21.04. almost everything came across exactly as expected (thanks!), and some small things needed to be re-configured (Gnome extensions. naturally..).

during the setup, I did notice mention of some configuration being done with regards to "Snap" (I forget the exact message now). however I then discovered that not all of my Snap apps were opening. when MS Teams refused to open from the launcher, I dropped into terminal and discovered the following:

> teams
ERROR: ld.so: object '/snap/teams/5/gnome-platform/libpreload-chromium-content-api.so' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/snap/teams/5/gnome-platform/libpreload-chromium-content-api.so' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/snap/teams/5/gnome-platform/libpreload-chromium-content-api.so' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/snap/teams/5/gnome-platform/libpreload-chromium-content-api.so' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/snap/teams/5/gnome-platform/libpreload-chromium-content-api.so' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/snap/teams/5/gnome-platform/libpreload-chromium-content-api.so' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
/snap/teams/5/snap/command-chain/desktop-launch: line 50: /home/agreeff/.config/user-dirs.dirs: Permission denied
ERROR: ld.so: object '/snap/teams/5/gnome-platform/libpreload-chromium-content-api.so' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/snap/teams/5/gnome-platform/libpreload-chromium-content-api.so' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: not connected to the gnome-3-28-1804 content interface.

thereafter, I started checking all my other installed Snaps and found many of them were broken.

important note: all affected apps did launch correctly after removing and re-installing them. 👍🏼

Steps to reproduce (if you know):

not sure, I simply upgraded from 20.10 to 21.04 with the provided tools.

Expected behavior:

and I'm most definitely not expecting miracles here, this is a major in-place upgrade.... 🤔 I'm just noting that some Snap migrations didn't "Just Work ™️ ".

I'm pretty new to Snaps myself, but one point I did find interesting is that none of the --classic Snaps seem to have been affected (i.e.: they worked). so perhaps these Snaps had post-install actions? I'm assuming that these would not have been re-run after the OS upgrade, hence the issues.

Other Notes:

installed Snap list
> snap list
Name                     Version                     Rev    Tracking       Publisher             Notes
android-studio           4.2.1.0                     105    latest/stable  snapcrafters          classic
beekeeper-studio         1.12.0                      101    latest/stable  matthew-rathbone      -
bitwarden                1.27.0                      51     latest/stable  bitwarden✓            -
blender                  2.93.1                      206    latest/stable  blenderfoundation✓    classic
bw                       1.17.0                      27     latest/stable  bitwarden✓            -
code-insiders            57930758                    751    latest/stable  vscode✓               classic
core                     16-2.51.1                   11316  latest/stable  canonical✓            core
core18                   20210611                    2074   latest/stable  canonical✓            base
core20                   20210429                    1026   latest/stable  canonical✓            base
docker                   19.03.13                    796    latest/stable  canonical✓            -
firecamp                 2.0.7                       168    latest/stable  nishchit14            -
gnome-3-26-1604          3.26.0.20210629             104    latest/stable  canonical✓            -
gnome-3-28-1804          3.28.0-19-g98f9e67.98f9e67  145    latest/stable  canonical✓            -
gnome-3-34-1804          0+git.3556cb3               72     latest/stable  canonical✓            -
gnome-3-38-2004          0+git.3d25b9b               39     latest/stable  canonical✓            -
gtk-common-themes        0.1-52-gb92ac40             1515   latest/stable  canonical✓            -
kde-frameworks-5-core18  5.61.0                      32     latest/stable  kde✓                  -
krita                    4.4.5                       64     latest/stable  krita✓                -
netbeans                 12.4                        48     latest/stable  apache-netbeans✓      classic
obs-studio               27.0.0                      1251   latest/stable  snapcrafters          -
openfortivpn             1.3.0                       3      latest/stable  dimitri-papadopoulos  -
remmina                  v1.4.19                     4965   latest/stable  remmina✓              -
slack                    4.17.2                      42     latest/stable  slack✓                classic
snap-store               3.38.0-64-g23c4c77          547    latest/stable  canonical✓            -
snapcraft                4.8.3                       6596   latest/stable  canonical✓            classic
storage-explorer         1.20.0                      24     latest/stable  msft-storage-tools✓   -
sweethome3d-homedesign   6.5                         13     latest/stable  jibel                 -
teams                    1.4.00.13653                5      latest/stable  msteams✓              -
Snaps that needed to be re-installed:

beekeeper-studio error:

/snap/beekeeper-studio/101/beekeeper-studio-bin: error while loading shared libraries: libxshmfence.so.1: cannot open shared object file: No such file or directory

bitwarden error:

/snap/bitwarden/51/bitwarden: error while loading shared libraries: libatk-1.0.so.0: cannot open shared object file: No such file or directory

firecamp error:

/snap/firecamp/168/firecamp.bin: error while loading shared libraries: libxshmfence.so.1: cannot open shared object file: No such file or directory

krita error:

ERROR: not connected to the kde-frameworks-5-plug content interface.

netbeans launches correctly, but my previous config folder for 12.4 only had a cache folder, and launching Netbeans prompted to import my previous 12.3 config again (which I did still have).

obs-studio error:

ERROR: not connected to the gtk-3-themes content interface.

remmina error:

sed: can't read /home/agreeff/.config/user-dirs.dirs: Permission denied
/snap/remmina/4965/snap/command-chain/desktop-launch: line 242: /home/agreeff/.config/user-dirs.dirs: Permission denied
cp: cannot open '/home/agreeff/.config/user-dirs.locale' for reading: Permission denied
/snap/remmina/4965/snap/command-chain/desktop-launch: line 247: /home/agreeff/.config/user-dirs.locale: Permission denied
cp: cannot stat '/snap/remmina/4965/gnome-platform/usr/share/mime': No such file or directory
Directory '/home/agreeff/snap/remmina/4965/.local/share/mime/packages' does not exist!
/snap/remmina/4965/snap/command-chain/desktop-launch: line 20: /snap/remmina/4965/gnome-platform/usr/lib/x86_64-linux-gnu/libgtk-3-0/gtk-query-immodules-3.0: No such file or directory
ERROR: update-mime-database /home/agreeff/snap/remmina/4965/.local/share/mime exited abnormally with status 1
ERROR: /snap/remmina/4965/gnome-platform/usr/lib/x86_64-linux-gnu/libgtk-3-0/gtk-query-immodules-3.0 exited abnormally with status 127
/snap/remmina/4965/usr/bin/remmina: error while loading shared libraries: libharfbuzz.so.0: cannot open shared object file: No such file or directory

snap-store error:

/snap/snap-store/547/snap/command-chain/desktop-launch: line 50: /home/agreeff/.config/user-dirs.dirs: Permission denied
ERROR: not connected to the gnome-3-34-1804 content interface.

storage-explorer error:

ERROR: not connected to the gnome-3-38-2004 content interface.

sweethome3d-homedesign error:

Picked up _JAVA_OPTIONS: -Duser.home=/home/agreeff/snap/sweethome3d-homedesign/13
Jul 01, 2021 1:03:29 PM java.util.prefs.FileSystemPreferences$1 run
INFO: Created user preferences directory.
Exception in thread "main" java.awt.AWTError: Can't connect to X11 window server using ':1' as the value of the DISPLAY variable.
        at sun.awt.X11GraphicsEnvironment.initDisplay(Native Method)
        at sun.awt.X11GraphicsEnvironment.access$200(X11GraphicsEnvironment.java:65)
        at sun.awt.X11GraphicsEnvironment$1.run(X11GraphicsEnvironment.java:115)
        at java.security.AccessController.doPrivileged(Native Method)
        at sun.awt.X11GraphicsEnvironment.<clinit>(X11GraphicsEnvironment.java:74)
        at java.lang.Class.forName0(Native Method)
        at java.lang.Class.forName(Class.java:264)
        at java.awt.GraphicsEnvironment.createGE(GraphicsEnvironment.java:103)
        at java.awt.GraphicsEnvironment.getLocalGraphicsEnvironment(GraphicsEnvironment.java:82)
        at sun.awt.X11.XToolkit.<clinit>(XToolkit.java:132)
        at java.lang.Class.forName0(Native Method)
        at java.lang.Class.forName(Class.java:264)
        at java.awt.Toolkit$2.run(Toolkit.java:860)
        at java.awt.Toolkit$2.run(Toolkit.java:855)
        at java.security.AccessController.doPrivileged(Native Method)
        at java.awt.Toolkit.getDefaultToolkit(Toolkit.java:854)
        at com.eteks.sweethome3d.swing.SwingTools.showSplashScreenWindow(Unknown Source)
        at com.eteks.sweethome3d.SweetHome3D.init(Unknown Source)
        at com.eteks.sweethome3d.SweetHome3D.main(Unknown Source)
ghost commented 3 years ago

please note: I'm not sure where in the system this issue might belong, so feel free to move it to another repository if need be. 👍🏼