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pop-os / pop

A project for managing all Pop!_OS sources
https://system76.com/pop
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Black Screen after wake up from sleep #1943

Open himanshubisht0885 opened 2 years ago

himanshubisht0885 commented 2 years ago

Distribution (run cat /etc/os-release):

NAME="Pop!_OS" VERSION="20.04 LTS" ID=pop ID_LIKE="ubuntu debian" PRETTY_NAME="Pop!_OS 20.04 LTS" VERSION_ID="20.04" HOME_URL="https://pop.system76.com" SUPPORT_URL="https://support.system76.com" BUG_REPORT_URL="https://github.com/pop-os/pop/issues" PRIVACY_POLICY_URL="https://system76.com/privacy" VERSION_CODENAME=focal UBUNTU_CODENAME=focal LOGO=distributor-logo-pop-os

Issue/Bug Description:

When Pop os goes to sleep so does the monitor. When I wake it up by pressing keyboard button the monitor wakes up but it keeps switching between inputs but still no display. But when I switch my HDMI cable from graphics card to on board graphics it detects and displays, even if I switch back to graphics card's HDMI out still no display.

Steps to reproduce (if you know):

Enter Sleep mode just by doing nothing it goes to it automatically. Then wake it up by pressing keyboard keys or moving mouse around.

Expected behavior: No display from graphics card but onboard graphics runs properly

Other Notes:

jacobgkau commented 2 years ago

What hardware are you using?

System76 customers can reach out to support for technical assistance. For non-System76 hardware, you can seek community support on Reddit or Mattermost.

himanshubisht0885 commented 2 years ago

My pc configuration i5 4460 16 gb DDR3 ram GT 1030

Sent from ProtonMail mobile

-------- Original Message -------- On 11 Oct 2021, 19:59, Jacob Kauffmann wrote:

What hardware are you using?

System76 customers can reach out to support for technical assistance. For non-System76 hardware, you can seek community support on Reddit or Mattermost.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or unsubscribe. Triage notifications on the go with GitHub Mobile for iOS or Android.

merajmasuk commented 2 years ago

Facing same problem on Pop OS 21.04 (NVIDIA)

Steps to reproduce: Enter Sleep mode just by closing the laptop lid. Then wake it up by pressing keyboard keys.

Expected behavior: User should be able to see the lockscreen.

Actual behavior: The lockscreen appears after wake up for a brief second but the display goes dark immediately after that. User then has only one choice - force shutdown (by which any unsaved work gets lost). After restart, no problem seems to appear. The problem is related to wake up after sleep only.

My device info is stated below:

$ neofetch
             /////////////                user@pc
         /////////////////////            ------------------- 
      ///////*767////////////////         OS: Pop!_OS 21.04 x86_64 
    //////7676767676*//////////////       Host: HP Pavilion Laptop 15-cc1xx 
   /////76767//7676767//////////////      Kernel: 5.15.11-76051511-generic 
  /////767676///*76767///////////////     Uptime: 2 hours, 13 mins 
 ///////767676///76767.///7676*///////    Packages: 2304 (dpkg), 7 (snap) 
/////////767676//76767///767676////////   Shell: bash 5.1.4 
//////////76767676767////76767/////////   Resolution: 1920x1080 
///////////76767676//////7676//////////   DE: GNOME 3.38.4 
////////////,7676,///////767///////////   WM: Mutter 
/////////////*7676///////76////////////   WM Theme: Pop 
///////////////7676////////////////////   Theme: Pop-dark [GTK2/3] 
 ///////////////7676///767////////////    Icons: Pop [GTK2/3] 
  //////////////////////'////////////     Terminal: gnome-terminal 
   //////.7676767676767676767,//////      CPU: Intel i5-8250U (8) @ 3.400GHz 
    /////767676767676767676767/////       GPU: Intel UHD Graphics 620 
      ///////////////////////////         GPU: NVIDIA GeForce 940MX 
         /////////////////////            Memory: 1952MiB / 15888MiB 
             /////////////

$ cat /etc/os-release
NAME="Pop!_OS"
VERSION="21.04"
ID=pop
ID_LIKE="ubuntu debian"
PRETTY_NAME="Pop!_OS 21.04"
VERSION_ID="21.04"
HOME_URL="https://pop.system76.com"
SUPPORT_URL="https://support.system76.com"
BUG_REPORT_URL="https://github.com/pop-os/pop/issues"
PRIVACY_POLICY_URL="https://system76.com/privacy"
VERSION_CODENAME=hirsute
UBUNTU_CODENAME=hirsute
LOGO=distributor-logo-pop-os

$ uname -a
Linux pc 5.15.11-76051511-generic #202112220937~1640185481~21.04~b3a2c21-Ubuntu SMP Mon Jan 3 16:5 x86_64 x86_64 x86_64 GNU/Linux
sthi0460 commented 1 year ago

I am having the same issue with my galago Pro (galp5) with pop!_os 22.04. After the most recent occurrence I rebooted and generated logs using the System76 driver utility. I can open a ticket in your service portal and send the logs if that will help.

KohChia commented 1 year ago

Facing same problem on Pop OS 21.04 (NVIDIA)

Steps to reproduce: Enter Sleep mode just by closing the laptop lid. Then wake it up by pressing keyboard keys.

Expected behavior: User should be able to see the lockscreen.

Actual behavior: The lockscreen appears after wake up for a brief second but the display goes dark immediately after that. User then has only one choice - force shutdown (by which any unsaved work gets lost). After restart, no problem seems to appear. The problem is related to wake up after sleep only.

The same problem as you. Pop!_OS is one of my favourite Linux distributions, but this problem is genuinely annoying. After closed and opened the lid, the lockscreen would appear once (or sometimes for several times) only for a short time even if keep pressing any key. Even if the lockscreen appears, I could not type password. The only choice is shutting down by pressing the power key.

KohChia commented 1 year ago

my laptop is the Mechrevo Limitless 16 Pro (机械革命 无界16 Pro), a China-only brand. https://www.mechrevo.com/content/fullwj_details100_2041.html

             /////////////                xenix@pop-os 
         /////////////////////            ------------ 
      ///////*767////////////////         OS: Pop!_OS 22.04 LTS x86_64 
    //////7676767676*//////////////       Host: WUJIE16 Pro be filled by O.E.M 
   /////76767//7676767//////////////      Kernel: 6.0.12-76060006-generic 
  /////767676///*76767///////////////     Uptime: 6 mins 
 ///////767676///76767.///7676*///////    Packages: 1980 (dpkg) 
/////////767676//76767///767676////////   Shell: bash 5.1.16 
//////////76767676767////76767/////////   Resolution: 2560x1600 
///////////76767676//////7676//////////   DE: GNOME 42.5 
////////////,7676,///////767///////////   WM: Mutter 
/////////////*7676///////76////////////   WM Theme: Pop 
///////////////7676////////////////////   Theme: Pop [GTK2/3] 
 ///////////////7676///767////////////    Icons: Pop [GTK2/3] 
  //////////////////////'////////////     Terminal: gnome-terminal 
   //////.7676767676767676767,//////      CPU: 12th Gen Intel i7-12700H (20) @ 4.600GHz 
    /////767676767676767676767/////       GPU: NVIDIA GeForce RTX 2050 
      ///////////////////////////         GPU: Intel Alder Lake-P 
         /////////////////////            Memory: 3927MiB / 15734MiB 
             /////////////

NAME="Pop!_OS"
VERSION="22.04 LTS"
ID=pop
ID_LIKE="ubuntu debian"
PRETTY_NAME="Pop!_OS 22.04 LTS"
VERSION_ID="22.04"
HOME_URL="https://pop.system76.com"
SUPPORT_URL="https://support.system76.com"
BUG_REPORT_URL="https://github.com/pop-os/pop/issues"
PRIVACY_POLICY_URL="https://system76.com/privacy"
VERSION_CODENAME=jammy
UBUNTU_CODENAME=jammy
LOGO=distributor-logo-pop-os

source ISO image: _pop-os_22.04_amd64_nvidia17.iso

jwoertink commented 1 year ago

Just got this yesterday. I ended up just holding the power button and turning it all back on.

             /////////////                jeremy@pop-os 
         /////////////////////            ------------- 
      ///////*767////////////////         OS: Pop!_OS 22.04 LTS x86_64 
    //////7676767676*//////////////       Host: Thelio Mira thelio-mira-r1 
   /////76767//7676767//////////////      Kernel: 6.2.0-76060200-generic 
  /////767676///*76767///////////////     Uptime: 1 day, 16 hours, 23 mins 
 ///////767676///76767.///7676*///////    Packages: 2767 (dpkg), 53 (flatpak), 12 (snap) 
/////////767676//76767///767676////////   Shell: bash 5.1.16 
//////////76767676767////76767/////////   Resolution: 1920x1080, 3840x2160 
///////////76767676//////7676//////////   DE: GNOME 42.5 
////////////,7676,///////767///////////   WM: Mutter 
/////////////*7676///////76////////////   WM Theme: Pop 
///////////////7676////////////////////   Theme: Adwaita-dark [GTK2/3] 
 ///////////////7676///767////////////    Icons: Pop [GTK2/3] 
  //////////////////////'////////////     Terminal: gnome-terminal 
   //////.7676767676767676767,//////      CPU: AMD Ryzen 5 5600X (12) @ 3.700GHz 
    /////767676767676767676767/////       GPU: NVIDIA GeForce RTX 3070 Ti 
      ///////////////////////////         Memory: 8388MiB / 64214MiB 
         /////////////////////
             /////////////                                        

NAME="Pop!_OS"
VERSION="22.04 LTS"
ID=pop
ID_LIKE="ubuntu debian"
PRETTY_NAME="Pop!_OS 22.04 LTS"
VERSION_ID="22.04"
HOME_URL="https://pop.system76.com"
SUPPORT_URL="https://support.system76.com"
BUG_REPORT_URL="https://github.com/pop-os/pop/issues"
PRIVACY_POLICY_URL="https://system76.com/privacy"
VERSION_CODENAME=jammy
UBUNTU_CODENAME=jammy
LOGO=distributor-logo-pop-os

❯ uname -a
Linux pop-os 6.1.11-76060111-generic #202302091138~1675975749~22.04~f771a7f SMP PREEMPT_DYNAMIC Thu F x86_64 x86_64 x86_64 GNU/Linux

Edit: just got it again yesterday. Maybe it's some weird race condition with the graphics card?

KohChia commented 1 year ago

This is another laptop of mine, Xiaomi Laptop Pro 15.6 2020, but the problem does not exists.

             /////////////                xenix@pop-os
         /////////////////////            ------------
      ///////*767////////////////         OS: Pop!_OS 22.04 LTS x86_64
    //////7676767676*//////////////       Host: Mi Laptop Pro 15 2020
   /////76767//7676767//////////////      Kernel: 6.2.0-76060200-generic
  /////767676///*76767///////////////     Uptime: 43 mins
 ///////767676///76767.///7676*///////    Packages: 1992 (dpkg), 12 (flatpak)
/////////767676//76767///767676////////   Shell: bash 5.1.16
//////////76767676767////76767/////////   Resolution: 1920x1080
///////////76767676//////7676//////////   DE: GNOME 42.5
////////////,7676,///////767///////////   WM: Mutter
/////////////*7676///////76////////////   WM Theme: Pop
///////////////7676////////////////////   Theme: Pop [GTK2/3]
 ///////////////7676///767////////////    Icons: Pop [GTK2/3]
  //////////////////////'////////////     Terminal: gnome-terminal
   //////.7676767676767676767,//////      CPU: Intel i7-10510U (8) @ 4.900GHz
    /////767676767676767676767/////       GPU: Intel CometLake-U GT2 [UHD Graphics]
      ///////////////////////////         GPU: NVIDIA GeForce MX350
         /////////////////////            Memory: 3131MiB / 15863MiB
             /////////////

NAME="Pop!_OS"
VERSION="22.04 LTS"
ID=pop
ID_LIKE="ubuntu debian"
PRETTY_NAME="Pop!_OS 22.04 LTS"
VERSION_ID="22.04"
HOME_URL="https://pop.system76.com"
SUPPORT_URL="https://support.system76.com"
BUG_REPORT_URL="https://github.com/pop-os/pop/issues"
PRIVACY_POLICY_URL="https://system76.com/privacy"
VERSION_CODENAME=jammy
UBUNTU_CODENAME=jammy
LOGO=distributor-logo-pop-os

source ISO image: _pop-os_22.04_amd64_nvidia23.iso

I think the problem might be related to the screen resolution. Maybe the problem occur on a laptop with a high screen resolution? I'm not sure.

The official page about details of the product (N/A, sold out): https://www.mi.com/shop/buy/detail?product_id=10000237

I plan to replace the system on the previous laptop with other distribution. Consider using the Pop!_OS on this computer as the main OS.

KohChia commented 1 year ago

By the way, I used LVM on the later instance of Pop!_OS (as the image below), but on the previous laptop I created partitions for Pop!_OS along with the partitions for Windows in one disk (M.2 NVMe SSD), so that they share the same EFI partition. part I would test whether the problem exist on Pop!_OS installed on LVM on the other laptop of mine mentioned above.

KohChia commented 1 year ago

Both laptops have built-in 512GB SSDs, I had added 1TB SSD of the same model for both, and also all the size, count and name of the partitions on both laptops are the same. The major differences are screen resolution, the CPU, and the GPU model. I will create a LVM as the previous one and re-install latest Pop!_OS and then check whether the problem still exist. The partitions on another laptop (Mechrevo Limitless 16 Pro) currently: part

LeafMunchingQuoka commented 1 year ago

This fixed the issue for me.