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pop-os / pop

A project for managing all Pop!_OS sources
https://system76.com/pop
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Mic is not working, Pop!_OS 21.10, Dell Precision 5760 #2275

Open gl1ridae opened 2 years ago

gl1ridae commented 2 years ago

Distribution (run cat /etc/os-release):

NAME="Pop!_OS"
VERSION="21.10"
ID=pop
ID_LIKE="ubuntu debian"
PRETTY_NAME="Pop!_OS 21.10"
VERSION_ID="21.10"
HOME_URL="https://pop.system76.com"
SUPPORT_URL="https://support.system76.com"
BUG_REPORT_URL="https://github.com/pop-os/pop/issues"
PRIVACY_POLICY_URL="https://system76.com/privacy"
VERSION_CODENAME=impish
UBUNTU_CODENAME=impish
LOGO=distributor-logo-pop-os

Related Application and/or Package Version (run apt policy $PACKAGE NAME): Not sure, I believe it should be pulseaudio:

pulseaudio:
  Installed: 1:15.0+dfsg1-1ubuntu2.2
  Candidate: 1:15.0+dfsg1-1ubuntu2.2
  Version table:
 *** 1:15.0+dfsg1-1ubuntu2.2 500
        500 http://us.archive.ubuntu.com/ubuntu impish-updates/main amd64 Packages
        100 /var/lib/dpkg/status
     1:15.0+dfsg1-1ubuntu2 500
        500 http://us.archive.ubuntu.com/ubuntu impish/main amd64 Packages

Issue/Bug Description: After installation internal or external bluetooth mic is not working, but sound from dynamic or headphones working.

Steps to reproduce (if you know): Notebook Dell precision 5760, PoP OS 21.10. Output of inxi -Fxz:

System:    Kernel: 5.16.15-76051615-generic x86_64 bits: 64 compiler: gcc v: 11.2.0 Desktop: GNOME 40.5 Distro: Pop!_OS 21.10 
           base: Ubuntu Impish 
Machine:   Type: Laptop System: Dell product: Precision 5760 v: N/A serial: <filter> 
           Mobo: Dell model: 0T7J1J v: A00 serial: <filter> UEFI: Dell v: 1.7.2 date: 02/10/2022 
Battery:   ID-1: BAT0 charge: 80.8 Wh (100.0%) condition: 80.8/95.1 Wh (85.0%) volts: 12.9 min: 11.4 model: SMP DELL 01RR3YM 
           status: Full 
           Device-1: hid-dc:2c:26:06:50:88-battery model: Keychron K3 charge: N/A status: Discharging 
           Device-2: hidpp_battery_0 model: Logitech Wireless Mouse MX Master 3 charge: 100% (should be ignored) 
           status: Discharging 
CPU:       Info: 8-Core model: 11th Gen Intel Core i7-11850H bits: 64 type: MT MCP arch: Tiger Lake rev: 1 cache: L2: 24 MiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 79872 
           Speed: 1239 MHz min/max: 800/4800 MHz Core speeds (MHz): 1: 1239 2: 995 3: 1140 4: 1423 5: 1489 6: 1239 7: 1416 
           8: 1258 9: 927 10: 913 11: 1234 12: 1106 13: 1089 14: 1265 15: 931 16: 1006 
Graphics:  Device-1: Intel TigerLake-H GT1 [UHD Graphics] vendor: Dell driver: i915 v: kernel bus-ID: 0000:00:02.0 
           Device-2: NVIDIA GA104GLM [RTX A3000 Mobile] vendor: Dell GA104 driver: nvidia v: 470.86 bus-ID: 0000:01:00.0 
           Device-3: Microdia Integrated_Webcam_HD type: USB driver: uvcvideo bus-ID: 3-11:3 
           Display: x11 server: X.Org 1.20.13 driver: loaded: modesetting,nvidia unloaded: fbdev,nouveau,vesa 
           resolution: 3840x2400~60Hz 
           OpenGL: renderer: NVIDIA RTX A3000 Laptop GPU/PCIe/SSE2 v: 4.6.0 NVIDIA 470.86 direct render: Yes 
Audio:     Device-1: Intel Tiger Lake-H HD Audio vendor: Dell driver: sof-audio-pci-intel-tgl bus-ID: 0000:00:1f.3 
           Device-2: NVIDIA GA104 High Definition Audio vendor: Dell driver: snd_hda_intel v: kernel bus-ID: 0000:01:00.1 
           Sound Server-1: ALSA v: k5.16.15-76051615-generic running: yes 
           Sound Server-2: PulseAudio v: 15.0 running: yes 
           Sound Server-3: PipeWire v: 0.3.32 running: yes 
Network:   Device-1: Intel Tiger Lake PCH CNVi WiFi driver: iwlwifi v: kernel port: 4000 bus-ID: 0000:00:14.3 
           IF: wlp0s20f3 state: up mac: <filter> 
           IF-ID-1: vpn0 state: up speed: 10 Mbps duplex: full mac: N/A 
Bluetooth: Device-1: Intel type: USB driver: btusb v: 0.8 bus-ID: 3-14:4 
           Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter> bt-v: 3.0 lmp-v: 5.2 
RAID:      Hardware-1: Intel Volume Management Device NVMe RAID Controller driver: vmd v: 0.6 bus-ID: 0000:00:0e.0 
Drives:    Local Storage: total: 953.87 GiB used: 47.18 GiB (4.9%) 
           ID-1: /dev/nvme0n1 vendor: Micron model: 2300 NVMe 1024GB size: 953.87 GiB temp: 42.9 C 
Partition: ID-1: / size: 929.45 GiB used: 44 GiB (4.7%) fs: ext4 dev: /dev/dm-1 mapped: data-root 
           ID-2: /boot/efi size: 497 MiB used: 246.2 MiB (49.5%) fs: vfat dev: /dev/nvme0n1p1 
Swap:      ID-1: swap-1 type: partition size: 4 GiB used: 0 KiB (0.0%) dev: /dev/dm-2 mapped: cryptswap 
Sensors:   System Temperatures: cpu: 51.0 C mobo: N/A gpu: nvidia temp: 53 C 
           Fan Speeds (RPM): N/A 
Info:      Processes: 442 Uptime: 24m Memory: 31.09 GiB used: 4.18 GiB (13.5%) Init: systemd runlevel: 5 Compilers: 
           gcc: 11.2.0 Packages: 1909 Shell: Zsh v: 5.8 inxi: 3.3.06

Expected behavior: After installation mic should work, at least from bt devices.

Other Notes: If you can point me to the solution or even more suitable forum, I'll be really appreciated.

perdue commented 2 years ago

I have the same problem on my Dell Inspiron laptop. I had DummyOutput for audio and my microphone was not found. I followed this post to downgrade to the previous firmware version: https://www.reddit.com/r/pop_os/comments/tvuj16/try_this_if_your_audio_is_not_working_properly/

I am on 20.04 LTS.

gl1ridae commented 2 years ago

That's not really my case - I have working speakers, but not the internal mic. So it's detected, but somehow not working. Anyway thank you for the option! I'll try this way.