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pop-os / pop

A project for managing all Pop!_OS sources
https://system76.com/pop
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Gray screen on installation wizard - (Pop! OS 22.04 - New Installation) #2293

Open lmaero opened 2 years ago

lmaero commented 2 years ago

Distribution (run cat /etc/os-release): Pop! OS 22.04

Related Application and/or Package Version (run apt policy $PACKAGE NAME): N/A

Issue/Bug Description: Boots to a gray screen, no possibility to start the installation wizard. Boot from USB prepared with Balena Etcher and another with Ventoy.

Steps to reproduce (if you know): Boot from USB to start new installation.

Expected behavior: Booting to Installation Wizard.

Other Notes:

Workaround

axiomjoyride commented 2 years ago

Pop! OS 22.04

Hardware: System76 Oryx Pro 3, Nvidia Geforce GTX 1070 (serial number can be provided if helpful)

Reproducible as above. First thought was an external display issue as I have a 4k Samsung on HDMI. Even with the display removed, grey screen with movable mouse cursor but no installer.

allisson commented 2 years ago

Pop! OS 22.04

A possible workaround (works for me :smiley_cat: ):

lmaero commented 2 years ago

Pop! OS 22.04

A possible workaround (works for me smiley_cat ):

* ctrl+alt+f3 and login with user pop-os (without password).

* restart gdm3 with `sudo systemctl restart gdm3`.

Yes @allisson, that worked for me too. Thanks for the suggestion. So I guess the gdm3 service stops for any unknown reason. I'll try to reinstall it soon as a fresh install, just to verify that everything works after that.

allisson commented 2 years ago

Pop! OS 22.04 A possible workaround (works for me smiley_cat ):

* ctrl+alt+f3 and login with user pop-os (without password).

* restart gdm3 with `sudo systemctl restart gdm3`.

Yes @allisson, that worked for me too. Thanks for the suggestion. So I guess the gdm3 service stops for any unknown reason. I'll try to reinstall it soon as a fresh install, just to verify that everything works after that.

Good, let me know if works :+1:

lmaero commented 2 years ago

Pop! OS 22.04 A possible workaround (works for me smiley_cat ):

* ctrl+alt+f3 and login with user pop-os (without password).

* restart gdm3 with `sudo systemctl restart gdm3`.

Yes @allisson, that worked for me too. Thanks for the suggestion. So I guess the gdm3 service stops for any unknown reason. I'll try to reinstall it soon as a fresh install, just to verify that everything works after that.

Good, let me know if works +1

@allisson, everything is working. I'll reference your workaround in the main comment as a temporal solution for future users.

axiomjoyride commented 2 years ago

Pop! OS 22.04

A possible workaround (works for me smiley_cat ):

* ctrl+alt+f3 and login with user pop-os (without password).

* restart gdm3 with `sudo systemctl restart gdm3`.

The workaround did well for me too. I was considering this route, but could not remember what the live username.

hakro commented 2 years ago

I've had the same issue as well when trying to install Pop!_OS 22.04 from a thumbdrive. Tried with both the version with Nvidia drivers, and without. Same issue.

My laptop : HP ZBook Studio x360 G5 (with latest version of its Bios, and secure boot disabled) Gui : VGA compatible controller: NVIDIA Corporation GP107GLM [Quadro P1000 Mobile]

Thankfully, the workaround provided by @allisson worked fine.