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pop-os / pop

A project for managing all Pop!_OS sources
https://system76.com/pop
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Install PopOS Freezes on 22.04 #2429

Open KennyDevT opened 2 years ago

KennyDevT commented 2 years ago

Distribution (run cat /etc/os-release): NAME="Pop!_OS" VERSION="22.04 LTS" ID=pop ID_LIKE="ubuntu debian" PRETTY_NAME="Pop!_OS 22.04 LTS" VERSION_ID="22.04" HOME_URL="https://pop.system76.com/" SUPPORT_URL="https://support.system76.com/" BUG_REPORT_URL="https://github.com/pop-os/pop/issues" PRIVACY_POLICY_URL="https://system76.com/privacy" VERSION_CODENAME=jammy UBUNTU_CODENAME=jammy LOGO=distributor-logo-pop-os

Issue/Bug Description: When I click select on the popOs installer it Freezes and this is on the language select I got it to work once but it just froze again when I was at choosing the type of installation

Steps to reproduce (if you know): Flash POPOS Intel amd on to 64 gb flash drive using balena

Expected behavior Install without Freezes

mmstick commented 2 years ago

It freezes for the duration that it's scanning disks on the system for installations.

KennyDevT commented 2 years ago

Even on the language select?

mmstick commented 2 years ago

That is the precise moment that it does a scan.

KennyDevT commented 2 years ago

Ok so how come it Freezes when you select the type of installation

KennyDevT commented 2 years ago

And also from what I understand when you select the language and click select it scans the drives

Seibz commented 2 years ago

What hardware are you experiencing this on?

KennyDevT commented 2 years ago

Hp stream 2018 with Intel celeron n4000 , intel hd graphics 600 and 4gb ram

armincxh commented 2 years ago

I'm having the same problem

Seibz commented 2 years ago

As that hardware is a bit limited by the RAM and possibly the processor, are you able to install a lightweight distro such as Xubuntu 22.04? Pop!_OS may be a bit heavy for that hardware. Have you also tried a different USB drive?

aindriu80 commented 2 years ago

I'm having the same problem, Pop OS 22.04 won't install on my desktop, I have got Manjaro and Ubuntu to work but not Pop OS 22.04, 21.10 or 21.04. I'm running a Ryzen 3600, Radeon 6600, 512GB Samsung 970 M.2 drive, 32GB of 3200mhz RAM on a B550 Aorus V2 Pro, I do have 1 other SSD and 3 mechanical disks in my computer.

The installer stops when selecting a language. I think it does this because it is reading all my drives, I have unplugged all my USB connections and removed all drives except the m.2 but it still doesn't do the installation. It might be because it is a dual boot with Windows 11.

Seibz commented 2 years ago

For those in this issue running the old HP Steam hardware from 2018 with 4gb of RAM, I would recommend you install a different distro. For the Ryzen 3600 user, what brand of RAM do you have in that machine?

aindriu80 commented 2 years ago

I finally got Pop!_OS installed on my desktop - the solution was to disconnect all my SATA connections to my motherboard, also plug out all USB connections except for keyboard and mouse. It seems as though POP starts scanning all drives and ports and becomes unresponsive in the process - I've tried other distros in the meantime and they also suffer from this, it seems as though the installer they are all using is highly suspect. One other thing you can try is disconnect the Internet, make the installation the simplest for the installer.

KennyDevT commented 1 year ago

issue was fixed by pop os it seems

Eris7090 commented 1 year ago

definitely not, I just downloaded an image today and it's still freezing

bslaterdk commented 1 year ago

I have the exact same issue, it simply freezes when selecting the install language. Other distro's I tried worked without any issues. And I just downloaded the latest ISO (nvidia version)

leo1mml commented 1 year ago

I can also confirm this is happening using the nvidia install. Should this be reopened?

tofazzz commented 1 year ago

I tried today as well and can confirm same issue with PopOS 22.04

LexouDuck commented 1 year ago

Please reopen this issue. Things are still freezing (LiveUSB with pop-os 22.04 LTS), and there is no feedback to the user (like a loading bar) to indicate that a long and costly operation is taking place - in this case, checking which disk partitions exist.

This is very poor user experience design - similar to the pop-shop, which hangs or crashes every other minute...

tannercrook commented 1 year ago

I am also experiencing this issue. Dual Boot. Nvidia.

I have tried unplugging drives without success. I would agree that it would go a long way to have a "Please wait while we scan your drives." type of message. I left it for a day and it never finished.

stegaBOB commented 1 year ago

@KennyDevT I am getting this issue as well. At the same time. Dual boot RTX 3080 and 5900x. Freezes during the language install.

Edit: looks like it was my GPU. Used the iGPU on my other cpu and I got everything working.

Double0Beagle commented 1 year ago

Hello Same issue by my side. I've a RTX 3080Ti, Ryzen 5600 32Gb ram 3600Mhzn Nvidia ISO. It freezes at multiple step, sometimes on language selection, sometimes when I click on "Advanced" (when asking for a full install or a advanced one), and sometimes when GParted is open ...

doxxedd commented 1 year ago

Mine doesn't freeze but after selecting keyboard layout, it kicks me out of the installer and shows a gnome login screen (kinda like it logged out). Now it wants a username? But it's a live usb...

EDIT: This was my mistake, I had swapped to NVIDIA gpu but was trying to boot into non NVIDIA live USB and OS. Reinstalling the correct ISO fixed the issue

NemyV commented 1 year ago

Clean installed PopOS 22.04_amd64_nvidia_24 on SSD 2 days ago. I experienced freezes during installation as well but on community pages they said its normal. Random freezes just keep happening even if i leave PC on its own and also during workflow no matter what i do. I also experience lose of focus when i try to type something inside shop search box and other. Sometimes freeze is temporary but mostly it forces a restart...

KennyDevT commented 1 year ago

Apparently people still have this issue

ajohnson651 commented 1 year ago

I have this issue when trying a fresh install of 22.04 on a darp6

ThiagoMowszet commented 1 year ago

@KennyDevT This error keeps happening. I tried to install pop os literally more than 10 times. My hardware is: i5 9400F, RTX 1650 gigabyte, B360M DS3H (Gigabyte motherboard) and 16 gb of T Force. I tried everything and I still can't install it. At boot time, it takes a long time until pop os appears, then the first message that appears is: pop os installer is not working. When I click more than 3 times on wait, it lets me select the language and that's when everything freezes. I really need pop os, i love it, hopes this error would fix

leo1mml commented 1 year ago

I don't know if it's something local to my machine, but this problem has happened with me on every linux install. After I added the pci=nomsi to the grub parameters before the install it was gone.

tannercrook commented 1 year ago

As a follow-up to experiencing the freeze immediately after selecting the keyboard/language. I used a different flash drive, a different brand of flash drive to be specific and everything worked perfect and was instant. The one failing was a SanDisk. Formatted the very same as the one that worked.

Auxority commented 1 year ago

This bug also occurs on Ubuntu, seems to be an issue with Ubuntu 22.04.

bp0 commented 1 year ago

I had this issue in a laptop with two drives. One had a windows 10 install on it and the other was to have Pop OS. The situation was that Windows had not shut down but only hibernated, and the kernel was refusing to mount it for the scanner because of that state. Disabling the windows drive temporarily let the installer work without any problem.

KennyDevT commented 1 year ago

Sorry miss clicked

ThiagoMowszet commented 1 year ago

I found this video: https://www.youtube.com/watch?v=kBMRw7j4tlg In the comments says if we are using popOS, we need to run this command: _sudo kernelstub -o "pcieaspm=off" Hope this helps someone!

eladio77 commented 1 year ago

Hi .. i had the same problem. I Open a top console and see a process consuming resourses. The process name is 'ntfsresizing ' i end the process and the install process continuid. I was able to install the system .

I think is a problem when You hace Windows partitions in your pc

lucyamonster commented 11 months ago

Hi i have had these freezes in the language selection menu. Normaly they woud hapen all trough out the process, but now im just getting spikes on the cpuloadgraffs but none of the processes running report more then zero percent of cpu usage.

Specs: Intel® Core™ i7-8550U CPU @ 1.80GHz × 8 NVIDIA Corporation GP107M [GeForce GTX 1050 Mobile]

Paranoia8972 commented 10 months ago

The thing that worked for me was upgrading everything. So just open the terminal and run sudo apt update && sudo apt upgrade -y. This should fix the problem.

KitsuneAlex commented 1 month ago

Experiencing this on a Lenovo IdeaPad 110-15ISK 80UD with an Intel i5 6200U, 12GB of RAM and a 120GB SSD. The device is plugged in to the wall and ethernet with internet access. Downloaded the latest Intel ISO today and booted off a decently fast USB3 thumbdrive. Sadly, none of the aforementioned workarounds do it for me as of right now. I will update this comment if i find anything.

KitsuneAlex commented 1 month ago

As a follow-up to experiencing the freeze immediately after selecting the keyboard/language. I used a different flash drive, a different brand of flash drive to be specific and everything worked perfect and was instant. The one failing was a SanDisk. Formatted the very same as the one that worked.

That is really odd, mine is a SanDisk too.. but i already swapped it for another one once and the result was the same :/

KitsuneAlex commented 1 month ago

Experiencing this on a Lenovo IdeaPad 110-15ISK 80UD with an Intel i5 6200U, 12GB of RAM and a 120GB SSD. The device is plugged in to the wall and ethernet with internet access. Downloaded the latest Intel ISO today and booted off a decently fast USB3 thumbdrive. Sadly, none of the aforementioned workarounds do it for me as of right now. I will update this comment if i find anything.

For me it turned out to be a dead-ish SSD. I swapped it out for a new(er) one and everything worked fine. So in most cases it seems to be either the installation medium or one of the permanently installed drives.