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pop-os / pop

A project for managing all Pop!_OS sources
https://system76.com/pop
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Installing operating system updates breaks graphics #3099

Closed ingmarsell closed 9 months ago

ingmarsell commented 1 year ago

Distribution:

NAME="Pop!_OS" VERSION="22.04 LTS" ID=pop ID_LIKE="ubuntu debian" PRETTY_NAME="Pop!_OS 22.04 LTS" VERSION_ID="22.04" HOME_URL="https://pop.system76.com" SUPPORT_URL="https://support.system76.com" BUG_REPORT_URL="https://github.com/pop-os/pop/issues" PRIVACY_POLICY_URL="https://system76.com/privacy" VERSION_CODENAME=jammy UBUNTU_CODENAME=jammy LOGO=distributor-logo-pop-os

Issue/Bug Description:

Installing Operating System Updates from Pop!_Shop breaks graphics.

I have been running Pop OS on my laptop for around a year, while occasionally installing all updates from the Pop!_Shop. After doing it today and rebooting the system the laptop's built-in display stayed black after the MSI logo. Even Ctrl+Alt+F5 did not bring anything to the screen. After connecting an external display the login screen appeared on that display. I could log in and see the desktop, but the resolution and scaling were really weird. I could also notice a lot of visual UI bugs like elements appearing only after moving the mouse over them etc. I checked the display setting and the built-in display for the laptop was turned off and had a ridiculously large resolution (something like 15000x8000). After changing the resolution back to normal I was able to make the built-in screen work, but only while an external monitor was plugged in. By Cycling different settings and Super+P I was able to make some of the screens work, but never all of them. In all of the configurations, the weird scaling, resolution, and UI bugs persisted. I also wasn't ever able to make the laptop screen work while no external monitors are plugged in. I also tried changing between all of the Nvidia drivers available on Pop!_Shop without any luck. After that, I proceeded to reinstall Pop_OS! From Scratch. With a clean install, everything was working correctly like before, but after running all updates on that instance everything broke the same way again.

Steps to reproduce:

Expected behavior:

Graphics stay working after updates

Other Notes:

System: MSI MS-16Q4, i7 8750H, RTX 2070 Mobile, 16GB RAM

ingmarsell commented 1 year ago

I have discovered that reverting to the old kernel fixes the issues.

loafylemon commented 1 year ago

Encountering a similar problem: no display output on a desktop with kernel version 6.4.6 when using DisplayPort with an AMD GPU (7900 XTX). The issue is resolved by reverting to the previous kernel, but I assume it won't be maintained forever. Any suggestions?

loafylemon commented 1 year ago

I'm uncertain about what specific details I should be seeking, so here's the complete content of journalctl, spanning from the system's boot until the occurrence of a SIGTERM (forced shutdown).

logs.txt

leviport commented 1 year ago

If you hold spacebar while booting, it should summon the systemd-boot menu. From here, if you hit the e key with the cursor on a boot entry, it will allow you to edit boot parameters. If you do this on the "current" kernel entry, remove quiet and splash and then hit Enter to boot, is there any additional info printed on the display?

Also, if you just need to get back to a working state, booting the "oldkern" entry in the boot menu will boot the old kernel, which should work, I believe. If you want to set that as the default for all future boots, hit the d key with your cursor on that entry. To remove the override later, the d key will also remove the default preference.

leviport commented 1 year ago

I was able to replicate this on our mira-r2 with a 7900XT installed. I was also able to fix it with a linux-firmware update: https://github.com/pop-os/linux-firmware/pull/39

If you'd also like to test this, you can add that staging branch with this command:

apt-manage add popdev:firmware

and then install updates and reboot. I believe that should allow you to boot 6.4.6 with that graphics card.

Once that PR is merged and the branch is deleted, that apt source will start to 404. You can either remove it with Repoman, or with this command:

apt-manage remove popdev-firmware
leviport commented 1 year ago

The firmware update passed testing and was released, so you'll probably want to remove that staging source if you've added it, and normal updates will give you the linux-firmware update that will fix the 7900XT(X)

loafylemon commented 1 year ago

Just fetched the updates and can verify that everything is functioning properly now. Cheers for the quick fix!

leviport commented 1 year ago

Glad to hear it! I'll leave this open until the OP can let us know whether that fixed it for them. I'm not entirely sure that issue is the same as the 7900XT issue.

grantbrown commented 1 year ago

I'm wondering if I have a related issue or if I should open a different one.

I encountered something similar on a desktop with a 7900xtx - this morning after selecting PopOS from the motherboard boot menu it went black when it usually would have shown the LUKS password prompt. I can hit space to get to the old kernel or recovery, but old kernel and new both show a black screen and then the monitor goes to sleep. Recovery boots normally, as does a Windows install and a separate Fedora install (all on separate nvme drives). I can unlock and access the root partition from Fedora or LiveUSB without issue.

I went through the instructions here to try to repair the bootloader, but that didn't change the issue (which makes me think something in the kernel is messed up?)

Can I update the kernel through the same chroot method used in the bootloader repair?

jurodr commented 1 year ago

@grantbrown I had the same issue as you. I have the same GPU (7900xtx).

I managed to fix the problem after finding this thread. After chroot'ing via the recovery or a live usb, I could today run another "apt upgrade" that installed the latest "linux-firmware" package. After that the device is booting normally.

The linux-firmware package that fixed the issue is version 20230815.git0e048b06-0ubuntu1+system76~1692716226~22.04~7d1b0aa

@leviport Thank you so much for the quick fix!

ingmarsell commented 1 year ago

When running apt full-upgrade I got upgraded to kernel 6.4.6-76060406-generic and linux-firmware 20230815.git0e048b06-0ubuntu1+system76~1692716226~22.04~7d1b0aa. After rebooting, the laptop screen stays black and the issue persists :(

I had to revert back to kernel 6.3.13-060313-generic again.

cnsr commented 1 year ago

after updating to newest linux-firmware package 6.4.6 kernel now boots normally with 7900xtx

acolombier commented 1 year ago

Hi, I'm also experiencing the same issue. After upgrading to 6.4.6-76060406-generic, the laptop screen stays black. Currently installed linux-firmware is 20230815.git0e048b06-0ubuntu1+system76~1692716226~22.04~7d1b0aa

I had to revert to old-ker (6.2.6-76060206-generic). This is my neofetch in case it may help, let me know if there is any log that could be relevant.

             /////////////                
         /////////////////////            -------------- 
      ///////*767////////////////         OS: Pop!_OS 22.04 LTS x86_64 
    //////7676767676*//////////////       Host: N8xxEP6 
   /////76767//7676767//////////////      Kernel: 6.2.6-76060206-generic 
  /////767676///*76767///////////////     Uptime: 18 mins 
 ///////767676///76767.///7676*///////    Packages: 3874 (dpkg), 36 (flatpak), 3 (snap) 
/////////767676//76767///767676////////   Shell: bash 5.1.16 
//////////76767676767////76767/////////   Resolution: 2560x1440, 1920x1080, 2560x1440 
///////////76767676//////7676//////////   DE: GNOME 42.5 
////////////,7676,///////767///////////   WM: Mutter 
/////////////*7676///////76////////////   WM Theme: Pop 
///////////////7676////////////////////   Theme: Pop-dark [GTK2/3] 
 ///////////////7676///767////////////    Icons: Pop [GTK2/3] 
  //////////////////////'////////////     Terminal: terminator 
   //////.7676767676767676767,//////      CPU: Intel i7-8750H (12) @ 2.200GHz 
    /////767676767676767676767/////       GPU: Intel CoffeeLake-H GT2 [UHD Graphics 630] 
      ///////////////////////////         GPU: NVIDIA GeForce GTX 1060 Mobile 
         /////////////////////            Memory: 6958MiB / 15699MiB 
             /////////////

Thanks team!

ingmarsell commented 9 months ago

The issue is no longer present and I can upgrade without the graphics breaking