System freezes on reboot, login, after waking from suspend

igorbzin commented 6 years ago

**Distribution (run cat /etc/os-release): NAME="Pop!_OS" VERSION="18.04 LTS" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Pop!_OS 18.04 LTS" VERSION_ID="18.04" HOME_URL="https://system76.com/pop" SUPPORT_URL="http://support.system76.com" BUG_REPORT_URL="https://github.com/pop-os/pop/issues" PRIVACY_POLICY_URL="https://system76.com/privacy" VERSION_CODENAME=bionic UBUNTU_CODENAME=bionic

**Issue/Bug Description: OS freezes after signing in, rebooting or waking from suspend

**Steps to reproduce (if you know): Behaviour seems very random for waking from suspend, rebooting or shutting down always freezes the system, for login i enter the password once and it brings me after a gray screen back to login, after second attempt the system freezes

Expected behavior: Be able to reboot, wake from suspend or use login without the system freezing

Other Notes: I have searched for many solutions, people were suggesting that the login freeze is due to a bad xorg.conf, though this bug i have bypassed by enabling automatically logging in at boot so i dont have to use the password and it boots every time. the login freeze occured even after a completely fresh install without any updating or installing of software. I am not able to reboot the system, the only way to shut down is a force shut down by holding the power button. Waking for suspend sometimes works but most of the time the screen is just black after opening up the lid, instead to wake up the system

brs17 commented 6 years ago

On what hardware are you running Pop!_OS? Is this a machine with a NVIDIA graphics card?

igorbzin commented 6 years ago

@brs17 I am running it on: Processor: Intel Core i7-7500U (Intel Core i7) Graphics: AMD Radeon R7 M445 - 4096 MB, Core: 920 MHz, Memory: 1000 MHz, GDDR5 (Samsung), AMD: Crimson 16.6; Intel: 21.20.16.4526, Intel HD Graphics 620 Memory : 8192 MB DDR4, 2400 MHz, Single-Channel

markzaretti commented 6 years ago

I'm experiencing the same issue on my System76 Oryx Pro system. Ever since upgrading to 18.04. 100% reproducible. F12 to go into sleep mode. Then press any key to resume. The power light comes on and you hear some activity, keyboard lights up but screen stays blank. Only way out is a hard reset.

NAME="Pop!_OS" VERSION="18.04 LTS" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Pop!_OS 18.04 LTS" VERSION_ID="18.04" HOME_URL="https://system76.com/pop" SUPPORT_URL="http://support.system76.com" BUG_REPORT_URL="https://github.com/pop-os/pop/issues" PRIVACY_POLICY_URL="https://system76.com/privacy" VERSION_CODENAME=bionic UBUNTU_CODENAME=bionic

Hardware:

8 GB GTX 1070 with 2048 CUDA Cores 15.6" Matte HiDPI 4K HiDPI Display 3.8 GHz i7-7700HQ (2.8 up to 3.8 GHz – 6 MB Cache – 4 Cores – 8 Threads) 32 GB Dual-channel DDR4 at 2400 MHz (2× 16 GB) 500 GB M.2 SSD No Additional M.2 Drive 2 TB 2.5″ 5400 RPM 7mm Drive 1 TB 2.5″ 5400 RPM Drive

brs17 commented 6 years ago

@igorbzin are you saying that it occasionally happens waking from suspend, rebooting, or shutting down but nothing consistently?

@markzaretti I would urge you to file a System76 support ticket.

igorbzin commented 5 years ago

@brs17 It happens occasionally on waking from suspend, but it happens every time on rebooting or shutting down

feynon commented 5 years ago

Is the issue solved yet?I seem to have the same problem,my screen wakes after sleep but I just can not slide past the lock screen.I have a i7 7th gen laptop with Nvidia 1050Ti as GPU,any help would be much appreciated.Running Pop OS 18.10 I ain't able to track what;'s workaround for this issue,can I get to know the workaround if it exists? Thanks @brs17

mariaeiou commented 5 years ago

I am experiencing the same issue described above. The screen of my laptop (hp elite book folio 1040 running Pop!OS 18.04 LTS) stays black after sleep and the laptop does not react to anything except to a forced reboot. Has anybody found a solution to this problem yet?

switzerb commented 5 years ago

I am also experiencing this issue. I've been in contact with System76 support who has had me try a couple of reinstall of the graphics drivers but so far no luck.

veritas1 commented 5 years ago

Also having a very similar issue on custom build PC. Happens intermittently when waking from suspend. PC awakes, login screen is presented, keyboard/mouse working. I enter password and then enter, PC freezes.

NAME="Pop!_OS" VERSION="18.04 LTS" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Pop!_OS 18.04 LTS" VERSION_ID="18.04" HOME_URL="https://system76.com/pop" SUPPORT_URL="http://support.system76.com" BUG_REPORT_URL="https://github.com/pop-os/pop/issues" PRIVACY_POLICY_URL="https://system76.com/privacy" VERSION_CODENAME=bionic UBUNTU_CODENAME=bionic

Hardware AMD Ryzen 7 2700X MSI NVIDIA GeForce GTX 1050 Ti 4GT LP 4 GB GDDR5 128 Bit Memory Express 3 Corsair Vengeance RGB 32 GB (2 x 16 GB) DDR4 2666 MHz C16 XMP 2.0 Samsung MZ-V7E500BW 970 EVO 500 GB V-NAND M.2 PCI Express Solid State Drive GByte B450M DS3H Motherboard Evga Supernova 650 G3 Power Supply

switzerb commented 5 years ago

This issue was resolved for me when I updated the firmware to the latest version, via the instructions here: https://support.system76.com/articles/laptop-firmware/

feynon commented 5 years ago

The issue resolved for me as well on my Dell Inspiron 7567 Laptop with the latest 19.04 build.

KarkanAlzwayed commented 4 years ago

I have this issue on my Dell. It seems to happen mostly on Dell laptops. It only happens when I use UEFI. It never happens when on legacy, not even once. Whenever I switch to UEFI, all hell breaks loose. That is the only solution I have found so far. If anyone could do the same to confirm, it would be great, so we can report this to system76 as an issue with UEFI.

berkant commented 3 years ago

Having the same problem here. My computer sleeps overnight. It does not occur every time as in the OP's case. Like, say, happens in 3 out of 5 wake-ups.

What's happening?

No signal to monitor: it stays in idle state.
Keyboard becomes unresponsive: I have a LED indicator for caps lock and it does not go on/off upon presses to caps lock button.
Monitor occasionally wakes up with a mild white noise of color screen.

What did not work?

Any kernelstub option on Web that claimed to resolve this.
Disabling cryptswap.
20.10.

I would like to inspect system logs but really don't know where to start.

  pleb@corp:~$ neofetch
               /////////////                pleb@corp 
           /////////////////////            --------- 
        ///////*767////////////////         OS: Pop!_OS 20.04 LTS x86_64 
      //////7676767676*//////////////       Host: MS-7996 1.0 
     /////76767//7676767//////////////      Kernel: 5.11.0-7614-generic 
    /////767676///*76767///////////////     Uptime: 14 mins 
   ///////767676///76767.///7676*///////    Packages: 2133 (dpkg) 
  /////////767676//76767///767676////////   Shell: bash 5.0.17 
  //////////76767676767////76767/////////   Resolution: 1920x1080 
  ///////////76767676//////7676//////////   DE: GNOME 
  ////////////,7676,///////767///////////   WM: Mutter 
  /////////////*7676///////76////////////   WM Theme: Pop 
  ///////////////7676////////////////////   Theme: Pop-dark [GTK2/3] 
   ///////////////7676///767////////////    Icons: Pop [GTK2/3] 
    //////////////////////'////////////     Terminal: gnome-terminal 
     //////.7676767676767676767,//////      CPU: Intel i3-6100 (4) @ 3.700GHz 
      /////767676767676767676767/////       GPU: NVIDIA GeForce GTX 950 
        ///////////////////////////         Memory: 2384MiB / 7916MiB 
           /////////////////////
               /////////////

akashksinghal commented 3 years ago

I'm facing a similar issue every time I wake up the laptop after sleep or suspend.

KarkanAlzwayed commented 3 years ago

3 years later, and this still hasn't been fixed.

jabbermacy commented 2 years ago

yes still an issue, likely never be fixed

spencerflagg commented 2 years ago

Still not fixed. You can temporarily avoid the problem by uninstalling and reinstalling Nvidia drivers, but it eventually comes back.

auto-dan commented 1 year ago

3 years later, and this still hasn't been fixed.

Yeahhhh lately I am finding multiple issues related to my oryxp that have been openly discussed for years.. I am not likely to ever purchase a sys76 product again. Sucks because I just bought 2 new oryxpros in the last 1.5 years.

People claim support is good... but my experience with their support has been bs copy pasted responses and absolutely no initiative to help the customer.

kevinforrestconnors commented 9 months ago

really annoying issue

pop-os / pop

System freezes on reboot, login, after waking from suspend #341

What's happening?

What did not work?