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pop-os / pop

A project for managing all Pop!_OS sources
https://system76.com/pop
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Pop-Os boot black screen #626

Open dylanpjx opened 5 years ago

dylanpjx commented 5 years ago

Distribution (run cat /etc/os-release): NAME="Pop!_OS" VERSION="19.04" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Pop!_OS 19.04" VERSION_ID="19.04" HOME_URL="https://system76.com/pop" SUPPORT_URL="http://support.system76.com" BUG_REPORT_URL="https://github.com/pop-os/pop/issues" PRIVACY_POLICY_URL="https://system76.com/privacy" VERSION_CODENAME=disco UBUNTU_CODENAME=disco Nvidia Version

Issue/Bug Description: I'm a linux beginner so I don't exactly know what is happening but PopOS always boots on a black screen for me. I've checked the other black screen issues and it seems to be different from mine. I always get a totally black screen with absolutely nothing on it. I then try to hit alt-f2 to reach command line so I can at least "startX" but the command line always seems to be busy. The cursor for the command line appears and blinks and I cannot type anything into the command line. I've tried using normal console termination like Ctrl-C or Ctrl-Z but the command line doesnt respond at all. The only way I manage to boot my pc up is to plug in my thumbdrive with the fresh install boot image into my pc and somehow PopOS will boot up correctly.

jblood91 commented 5 years ago

I'm having the same issue with the AMD/Intel version. Try to boot, screen goes black and my monitor says no signal. The only way I can get to the desktop is through recovery mode. No idea where to go from there as I'm still new to Linux as well. Restarting from recovery mode still leads to a black screen during boot, so it doesn't really help.

dylanpjx commented 5 years ago

It's not really a fix but I think I found out the issue. It boots into a black screen when the terminal is still trying to complete a task and you just shut down the pc. After booting back popOs using the iso image on my thumbdrive, i noticed there were installation processes running for fonts. When I closed those installation processes, popOs booted properly without the help of the iso. I'm gonna leave this issue as open since idk whether the devs can make steps to ensure the terminal is not in use before shut down.

Check out this site for more information on how to kill running processes! Also, in case you get into the same situation, you can press Alt+F2 to access the terminal and at least try to troubleshoot or launch the desktop environment with it. @jblood91

jblood91 commented 5 years ago

Thanks for the info! I'll be researching how to kill those processes and see where it gets me. @dylanpjx

hegemanjr commented 4 years ago

This is happening to me too on my HP Spectre. Previous versions worked just fine, 20.04 black screen.

officialcjunior commented 4 years ago

Hello, I experienced the same issue, too. Pop_OS 20.04 with black screen, no output, and can't even make it to the Login Screen.

I solved this and got back to my Pop, by going into the recovery mode and running fsck on all my partitions. There was a problem in my /dev/sda3 and fsck fixed it for me.

sudo fsck -f /dev/sda3

A reboot later, I was back on my desktop.

Hope it helps!

kharevkk commented 4 years ago

Hello, I experienced the same issue, too. Pop_OS 20.04 with black screen, no output, and can't even make it to the Login Screen.

I solved this and got back to my Pop, by going into the recovery mode and running fsck on all my partitions. There was a problem in my /dev/sda3 and fsck fixed it for me.

sudo fsck -f /dev/sda3

A reboot later, I was back on my desktop.

Hope it helps!

How did you get to the recovery mode? I have been trying by using alt+f2 and all I see is black screen with a cursor where I can't type.

officialcjunior commented 4 years ago

Hello, I experienced the same issue, too. Pop_OS 20.04 with black screen, no output, and can't even make it to the Login Screen. I solved this and got back to my Pop, by going into the recovery mode and running fsck on all my partitions. There was a problem in my /dev/sda3 and fsck fixed it for me. sudo fsck -f /dev/sda3 A reboot later, I was back on my desktop. Hope it helps!

How did you get to the recovery mode? I have been trying by using alt+f2 and all I see is black screen with a cursor where I can't type.

Hold space bar while booting.

kharevkk commented 4 years ago

Hello, I experienced the same issue, too. Pop_OS 20.04 with black screen, no output, and can't even make it to the Login Screen. I solved this and got back to my Pop, by going into the recovery mode and running fsck on all my partitions. There was a problem in my /dev/sda3 and fsck fixed it for me. sudo fsck -f /dev/sda3 A reboot later, I was back on my desktop. Hope it helps!

How did you get to the recovery mode? I have been trying by using alt+f2 and all I see is black screen with a cursor where I can't type.

Hold space bar while booting. Appreciate your response. Only space bar ? Cuz its not working..i am stuck on blank screen.

officialcjunior commented 4 years ago

Hello, I experienced the same issue, too. Pop_OS 20.04 with black screen, no output, and can't even make it to the Login Screen. I solved this and got back to my Pop, by going into the recovery mode and running fsck on all my partitions. There was a problem in my /dev/sda3 and fsck fixed it for me. sudo fsck -f /dev/sda3 A reboot later, I was back on my desktop. Hope it helps!

How did you get to the recovery mode? I have been trying by using alt+f2 and all I see is black screen with a cursor where I can't type.

Hold space bar while booting. Appreciate your response. Only space bar ? Cuz its not working..i am stuck on blank screen.

Yes, space bar, then you'll get a menu like shown in this article. https://support.system76.com/articles/pop-recovery/#:~:text=To%20boot%20into%20recovery%20mode,OS%20Recovery.

It might ask you to select the language and all, when you enter the recovery mood. Ignore that, press Super+T, and try running the fsck command.

I really hope that you'll get back to your Pop.

kharevkk commented 4 years ago

Yeah I checked the pop os community link and yeah you were right. But fortunately something unusual happened and I am back in the system. Thanks !

kharevkk commented 4 years ago

Hello, I experienced the same issue, too. Pop_OS 20.04 with black screen, no output, and can't even make it to the Login Screen. I solved this and got back to my Pop, by going into the recovery mode and running fsck on all my partitions. There was a problem in my /dev/sda3 and fsck fixed it for me. sudo fsck -f /dev/sda3 A reboot later, I was back on my desktop. Hope it helps!

How did you get to the recovery mode? I have been trying by using alt+f2 and all I see is black screen with a cursor where I can't type.

Hold space bar while booting. Appreciate your response. Only space bar ? Cuz its not working..i am stuck on blank screen.

Yes, space bar, then you'll get a menu like shown in this article. https://support.system76.com/articles/pop-recovery/#:~:text=To%20boot%20into%20recovery%20mode,OS%20Recovery.

It might ask you to select the language and all, when you enter the recovery mood. Ignore that, press Super+T, and try running the fsck command.

I really hope that you'll get back to your Pop.

Hi, I had posted same issue separately and someone told me if I am dual booting recovery mode isn't available. However, now i think the brave browser is causing problem. Yesterday it was working fine. I tired to open brave and it was stuck and kept loading on home page i Uninstalled it and installed it again to resolve the issue it didn't work and then finally uninstalled it again.

Today I installed again and still the browser wasn't working and when I restarted my system, I am in the same situation again.

Any idea what to do in such case.

edips commented 4 years ago

I sometimes get the same issue on 20.04 with Asus, Nvidia/Intel. I sometimes get black screen after entering encryption password. When I shut it down and reboot, I am back to the desktop. I use Pop_OS for almost 2 years and I get this problem for 2 months. I reset Gnome, Pop desktop environments. I changed desktop environments like Cinnamon, LXDE, KDE.. I got the same issue. it isn't about desktop environment. Could it be because of video card drivers? Edit: Yes, it is because of Nvidia drivers. I deleted all Nvdia related things and driver. Now it is working fine.

ajay767 commented 3 years ago

@edips i am also getting the same fault. whenever i start my laptop with pop os it goes into black screen, i can't even open tty. please help.

edips commented 3 years ago

@ajay767 It doesn't happen to me for every start. Yesterday it was with black screen, then I powered off my laptop by pressing power key for a while. When I reopened it, it worked. Sometimes moving the mouse helps. I don't know why.

DoctorZine commented 3 years ago

I just experienced this issue, and what fixed it for me was unplugging all external monitors, usb devices, and basically everything but the charging cable (computer is a Thinkpad W541). Without checking each cable one by one, I'm not sure which cable was what was locking everything up, but my guess would be it was the display cable. I also had a black screen with a blinking terminal underscore cursor, but you couldn't type anything. Hopefully this helps someone who comes upon this issue!

Anas1921 commented 3 years ago

Hi i am new to linux , i tried to install pop os on my old laptop ,after installation completed the screen got blank after waiting for an hour i turned off the laptop and turned on manually still it shows nothing and doesn't even show bios setup.my laptop is msi cr400

kylemccurley commented 3 years ago

Same issue here. This has completely killed my Thelio Major system. Just a black screen and no boot

Bebotron commented 2 years ago

Any news on this from official maintainers? I just installed 21.04 a handful of days ago, and it just started happening today. No idea how to fix other than reinstalling -- recovery mode doesn't thanks to legacy mode (https://github.com/system76/docs/issues/468#issuecomment-697733516)

kiberptah commented 2 years ago

reinstalled pop os 21.04 Nvidia twice, have this issue after first reboot... Black screen, caps lock doesnt work, space bar doesn't open recovery, just a brick machine state.

idoodler commented 2 years ago

I have the same issue with my issue. I can go to the "Boot Menu" to switch between Pop!_OS (current kernal), Pop!_OS (legacy kernal), Recovery Mode, Windows Boot Manager or Firmare Settings.

Only Windows Boot Manager and Firmware Settings work.

I tried booting into a Live Disk and run fsck as recogmended, but without any luck. This is the second time I experience this issue within 3 Days..

After experience it the first time I simply reinstalled everything and I was extreamly carefull when rebooting my system, like waiting until all processes finished, always use the reboot button of the gnome Desktop.

But I guess something with the partitions is messed up, the PC needs a long time to show any dissplay output, so I guess it is trying out different partitions according to the boot order.

fierg commented 2 years ago

I just experienced this issue, and what fixed it for me was unplugging all external monitors, usb devices, and basically everything but the charging cable (computer is a Thinkpad W541). Without checking each cable one by one, I'm not sure which cable was what was locking everything up, but my guess would be it was the display cable. I also had a black screen with a blinking terminal underscore cursor, but you couldn't type anything. Hopefully this helps someone who comes upon this issue!

Removing all external monitors and only adding one solved the issue for me as well. this is realted to the nvidia driver

behdadmansouri commented 2 years ago

Mine worked with the "old kernel" option at boot menu The issue was probably shutting down by force during an important kernel update I booted the "old kernel" and uninstalled the newest one, with the help of this reddit post

notDavid commented 1 year ago

hi all, not sure if this is useful to anyone, or even related, but fyi;

I have the same issue and found out: when i get a black screen after powering on my PC, i simply type in the 'Disk Encryption Password' (while the screen is black), and then it will continue to boot and the screen comes back and shows the PopOS user login dialog... Hope that helps someone.

Nvidia details ``` root@pop-os ~ ❯ lspci | grep -i nvidia 07:00.0 VGA compatible controller: NVIDIA Corporation GA102 [GeForce RTX 3080 Ti] (rev a1) root@pop-os ~ ❯ nvidia-smi Sat Feb 18 13:45:23 2023 +-----------------------------------------------------------------------------+ | NVIDIA-SMI 525.85.05 Driver Version: 525.85.05 CUDA Version: 12.0 | |-------------------------------+----------------------+----------------------+ ```
PopOS details ``` root@pop-os ~ ❯ cat /etc/os-release NAME="Pop!_OS" VERSION="22.04 LTS" ID=pop ID_LIKE="ubuntu debian" PRETTY_NAME="Pop!_OS 22.04 LTS" VERSION_ID="22.04" HOME_URL="https://pop.system76.com" SUPPORT_URL="https://support.system76.com" BUG_REPORT_URL="https://github.com/pop-os/pop/issues" PRIVACY_POLICY_URL="https://system76.com/privacy" VERSION_CODENAME=jammy UBUNTU_CODENAME=jammy LOGO=distributor-logo-pop-os ```
Armfoot commented 9 months ago

I have an AMD Radeon graphics card and have been using the same Pop!_OS (popos) for a few years without major issues.

Last week (3rd week of February, 2024) popos v22.04 system updates through the Pop!_Shop caused this black screen issue where only the mouse pointer was seen and froze after a few seconds. It was not possible to interact with popos (attempted all keys combos) and the old/new kernel startup menu (F5) would lead to the same frozen state, the console/command line would also not show up.

So using a USB flashed with popos at startup:

  1. ignored the installation window
  2. opened the Files app and clicked on the disk partition with the OS (mounting it it) and went to /etc/systemd/system/
  3. opened the Terminal app with a right click on this folder (context menu)
  4. renamed the link to prevent the graphical interface to be booted: sudo mv display-manager.service display-manager.service.OLD (systemctl command in this reddit post removes this link, but you want to keep it for later though)
  5. restarted without the USB plugged-in and was able to login with my user through console
  6. added blacklist radeon on a new line of sudo nano /etc/modprobe.d/blacklist.conf, saving the file
  7. ran sudo update-initramfs -c -k all this took almost an hour to complete (several warnings show up) but the process did finish
  8. sudo mv display-manager.service.OLD display-manager.service this initiated the graphical interface upon the next step's restart
  9. sudo shutdown -r now

This solution was based on System76 article: https://support.system76.com/articles/login-loop-pop/#blacklist-radeon-driver

If you are using an AMD graphics card, the radeon driver might be causing issues as it does not support newer versions of Ubuntu. The amdgpu driver that comes with the kernel does however.

The graphical login screen now shows up and I'm able to use apps as usual, but I no longer am able to use an external monitor (doesn't even detect it) or adjust my laptop's monitor brightness.

I updated all packages and then reversed the above process (removed radeon from the blacklist), but the dreaded black screen showed up again (lost another couple of hours). So I'm considering backing up everything and doing a clean install just to check if the drivers get fixed.

Wrote this for those pulling hairs off and trying not to smash the PC... Hope it helps!

Armfoot commented 8 months ago

An update on my previous answer:

  1. after a clean popos v22.04 install, the external monitor and the laptop's brightness keys were working properly
  2. once I used Pop!_Shop for the default OS updates, the black screen showed up again and I had to use the same USB pen reboot to fix the boot
  3. attempted several solutions to install and revert Radeon drivers (even with proprietary drivers packages available on their site), none worked
  4. downloaded Lubuntu v23.10 (Mantic Minotaur), did a clean install and updated packages/system
  5. what a a surprise, the external monitor works as expected and the laptop's monitor brightness can be adjusted with a GUI that comes with the system and the system overall performance is astonishingly better

Summary

Even though the amdgpu driver allows to use popos (thanks devs that wrote that black screen issues article), the setbacks are too great to continue using it, so I'm now on Lubuntu and I'm likely not going back.

davidwindell commented 7 months ago

Same issue here just now as @Armfoot, just did an update and couldn't boot. Only option was to blacklist radeon but then only a single display works. This sucks.