No Audio output from my speakers

[jonneymendoza]

Distribution (run cat /etc/os-release):

VERSION="20.10"
ID=pop
ID_LIKE="ubuntu debian"
PRETTY_NAME="Pop!_OS 20.10"
VERSION_ID="20.10"
HOME_URL="https://pop.system76.com"
SUPPORT_URL="https://support.system76.com"
BUG_REPORT_URL="https://github.com/pop-os/pop/issues"
PRIVACY_POLICY_URL="https://system76.com/privacy"
VERSION_CODENAME=groovy
UBUNTU_CODENAME=groovy
LOGO=distributor-logo-pop-os

Related Application and/or Package Version (run apt policy $PACKAGE NAME): Chrome youtube, spotify

Issue/Bug Description:

Hi i am getting no sound at all from my speakers that are connected to a line-out connector on my desktop computer. Same setup works fine on when i dual boot to windows 10.

Here is my hardware specs:

- AMD Ryzen Threadripper 3960X 24-Core Processor
- 128gb ddr4 ram
- Asus ROG ZENITH 2 EXTREME Motherboard
- M.2 4Tb SSD DRIVE.
- NVIDIA 2080TI Gpu
- Pop OS 20.10
- ASUS PA32UC-K 32 Inch Professional Monitor

The audio only works through the headphone jack of my desktop or through my 4k monitor display connected via displayPort.

I tried following the guide/troubleshoot here https://support.system76.com/articles/audio/ and installed pulseAudio volume controler and tried to manually select the line-out output and still no sound is coming out of it

Steps to reproduce (if you know): Play any media with sound output from chrome or spotify or any other program that outputs sound

Expected behavior: Play the sound through my line-out connected speakers

Other Notes: Works if i set the audio output to my 4k monitor speakers or the headphone jack connected to my computer destop

My alsa-info http://alsa-project.org/db/?f=ad7926a7f5fd307d7484fcfb600f7c0d0b6df446

List of audio devices in my computer:

    Subsystem: NVIDIA Corporation TU102 High Definition Audio Controller
    Flags: bus master, fast devsel, latency 0, IRQ 159, IOMMU group 28
    Memory at e1080000 (32-bit, non-prefetchable) [size=16K]
    Capabilities: <access denied>
    Kernel driver in use: snd_hda_intel
    Kernel modules: snd_hda_intel

--
25:00.4 Audio device: Advanced Micro Devices, Inc. [AMD] Starship/Matisse HD Audio Controller
    Subsystem: ASUSTeK Computer Inc. Starship/Matisse HD Audio Controller
    Flags: fast devsel, IRQ 255, IOMMU group 33
    Memory at e1400000 (32-bit, non-prefetchable) [disabled] [size=32K]
    Capabilities: <access denied>
    Kernel modules: snd_hda_intel

[jacobgkau]

Hi i am getting no sound at all from my speakers that are connected to a line-out connector on my desktop computer. Same setup works fine on when i dual boot to windows 10.

Here is my hardware specs:

Hello. Are you using a System76 desktop, or some other desktop? We don't use the ZENITH II EXTREME in any of our machines to my knowledge, so I'm not sure the system76-driver repository is the correct repository for this issue, since system76-driver is meant to support System76 hardware.

Does the same issue occur if you boot a live disk of vanilla Ubuntu? I know we sometimes do work on the motherboards we use to get audio working correctly, and since we don't use that motherboard, it's possible nobody has done that work yet. That would likely need to be fixed in the Linux kernel itself by someone who is able to develop drivers for that motherboard.

If this is a System76 product, please open a support case so our support team can get some logs and figure out where the issue lies.

[crawfxrd]

This is not System76 hardware.