Subtitles issue

[zappe]

Operating System Version: macOS 10.13.2

Popcorn Time Version: 3.10

Download date: Not sure

Expected Behaviour

Show the correct subtitles

Actual Behaviour

Wrong subtitles

Steps to reproduce the behaviour

Watch the movie Alien Resurection

[zappe]

Actually it seems like a wider issue. Subtitle in all shows/movies I watch is wrong. Seems to be the same subtitles no matter what movie/show I watch.

[gabrielbiel7]

i used to have problems with subtitles, but then i logged in to OpenSubtitles in Popcorn Time's settings and i don't have problems with wrong subtitles again.

[zappe]

@gabrielbiel7, didn't help unfortunately.

[gabrielbiel7]

sad :/ in mine is working when i log into open subtitles

[maruja99]

Having troubles with subtitles too, they didnt load at all, and in the case i can see the options they dont show up neither. Any idea what i can do to fix that?

[AstridDiepenbroek]

There are no subtitles at all in any movi or tv serie

[maruja99]

@gabrielbiel7 hi gabriel, how do u log into open subtitles? I saw u need an user and password, but cant find the site to create a new user, I keep having troubles with subtitles, so I would like to try that option.

[Persei08]

Subtitles are working with or without opensubtitles authentification.

It's hard to help each of you without knowing your version number, OS, movie title, subtitles language defined in settings.

Subtitles are automatically downloaded from opensubtitles.org, they aren't always very good, because opensubtitles don't have all the subtitles for every single release, so the downloaded ones aren't always the best, they aren't always well synced with audio (you can use the G and H keys to adjust the subtitle offset, but it isn't always enough, framerate or cuts could be differents) and for foreign languages sometimes translations are bad. Also keep in mind opensubtitles have a requests limit. If you reach it, it don't return subtitles list (opensubtitles auth, should increase a bit this limit BTW). If it happen, close the player frame, Wait 30s to 2min and relaunch the movie.

Tell us if it help you, else please provide more details.

Here a screenshoot showing subtitles working (I choose this frame so you will make nightmares :P )

[zepoxnyan]

Subtitles still dont work as of 11th of February. I was trying to applay the fix someone mentioned under the commits, but i noticed that my Popcorn Time (Installed on windows 10, version 3.10) has a different streamer.js file under the src/app/lib

[gabrielbiel7]

as i said before, my subtitles work only when i’m logged into opensubtitles.com from the app. when opensubtitles site is not working, subtitles don’t show. i had just to enter in opensubtitles.com, create my account and then log in by Popcorn Time settings. if your PT subtitles even when logged into opensubtitles don’t show, i don’t know how to help anymore. :/

[jubial]

I´m also having troubles with subtitles in Popcorn Time (version 3.10, installed on windows 10) and no matter what movie i watch. Since some time ago, this month, they stopped showing up, although when i installed PT in last January subtitles were working ok, even without opensubtitles authentification. Now, even after creating an account in opensubtitles and logging in by PT settings, subtitles still don't show up. On the subtitles balloon, at the bottom of the player, they are shown as disabled and it's not possible to enable them (but they are enabled on the PT settings...). I forgot to say that my subtitles language is the portuguese, but i've tried with other languages, such as english or portuguese brazilean, but without better luck. It seems the same issue reported here before. Any idea to fix this?

[maruja99]

Operating System Version: windows 7

Popcorn Time Version: 3.10 (build #254)

Download date: I downloaded again on 01/31/2018

Expected Behaviour Show the correct subtitles

Actual Behaviour Subtitles doesnt show up, no matter which movie I try to watch

I registered in opensubtitles.com, but when I try to connect with it from popcorn it keeps 'working' and doesnt connect, and if I try a movie, subtitles are still disabled (and they re enable at settings) My language is spanish, but I tried with english too and it s the same.

Any ideas how to fix all this?

[Persei08]

Opensubtitles.org was in maintenance this weekend.

When you think something don't work in PT, you can open the debug windows (F12 key) and select the console tab to check if there are some errors logged.

[zappe]

When you think something don't work in PT, you can open the debug windows (F12 key) and select the console tab to check if there are some errors logged.

What do I press in macOS?

[mvanroon]

@zappe F12. Or fn + F12 if you have keyboard function keys disabled.

Subtitles don't seem to be loaded when I stream to my DLNA device (samsung tv) nor do I have the option to select them. Tried restarting the movie, PT entirely and manually dragging the SRT in the PT window. Subs are automatically loaded when playing in the default player. Subtitles are downloaded (srt file is being downloaded in cache folder) and console is showing no errors.

Default subtitle language is set to English. Using 3.10.0 on OS X. Tried with and without opensubtitles credentials. Movie was 'Lion'.

[danielzzz]

hello, for me subtitles are not working with latest builds.

I had an older backup "28112f67852b" and this one works fine, but it has seeds/peers problem. When upgraded that was fixed but the subtitles stopped working. It's on ubuntu.

[PARIANOS]

I cannot adjust the subtitles with the voice..and there is not any button to do it

[danielzzz]

I've been playing with this a bit in order to find how to reproduce this problem but it seem very random. The movie I'm watching is "In Time" When going back to my old installation "28112f67852b", I noticed the subtitles were gone. But closing the movie, then disconnecting opensubtitles and starting it againg brought them back.

Then going to the new install "28112f67852bb9fbf58fc1d0c1094a9c55f61119" When starting the movie, I am getting almost inmediately the "no subtitules found" message. then sometimes (1/10) I can see the language list but the subtitles don't seem to be working or just some of them (in this case pt/pl/ru - sometimes). For spanish I got a message about wrong timecodes once.

Hope this helps somehow to pin down the problem

[danielzzz]

@PARIANOS - try (shift) g/h

[Persei08]

@danielzzz

Was working, but it seem there is an issue ATM with opensubtitles api. Not sure if temporary or what.

You can see the errors in debug window (F12 key) > console tab:

I have that:

app.js:21 [ERROR] subtitleProvider.fetch() Error: Unknown XML-RPC tag 'META'
    at Deserializer.onError (/home/persei/apps/Popcorn-Time-0.3.10_262_linux64/node_modules/xmlrpc/lib/deserializer.js:109:20)
    at Deserializer.onClosetag (/home/persei/apps/Popcorn-Time-0.3.10_262_linux64/node_modules/xmlrpc/lib/deserializer.js:202:14)
    at emitOne (events.js:96:13)
    at SAXStream.emit (events.js:188:7)
    at SAXParser.me._parser.(anonymous function) [as onclosetag] (/home/persei/apps/Popcorn-Time-0.3.10_262_linux64/node_modules/sax/lib/sax.js:258:17)
    at emit (/home/persei/apps/Popcorn-Time-0.3.10_262_linux64/node_modules/sax/lib/sax.js:624:35)
    at emitNode (/home/persei/apps/Popcorn-Time-0.3.10_262_linux64/node_modules/sax/lib/sax.js:629:5)
    at closeTag (/home/persei/apps/Popcorn-Time-0.3.10_262_linux64/node_modules/sax/lib/sax.js:889:7)
    at SAXParser.write (/home/persei/apps/Popcorn-Time-0.3.10_262_linux64/node_modules/sax/lib/sax.js:1293:13)
    at SAXStream.write (/home/persei/apps/Popcorn-Time-0.3.10_262_linux64/node_modules/sax/lib/sax.js:239:18)

[danielzzz]

it's been at least a week like that... maybe the interface changed? or maybe there is some timeout set to get the subtitles (because I am always getting the "no subtitles found" almost inmediately, even though sometimes they apear when it gets to the movie itself.

[Persei08]

I don't know exactly :/, I just tried with dev build 262 and sometimes it work and sometimes it don't for the same movie. Maybe opensubtitles servers are suffering. They were in maintenance 30 minutes ago

[Leoxur]

Sorry for the OT. From where can I download the dev build? I'm with an old build o may 2017 When I go to the site i see this "ERR_CONNECTION_REFUSED"

[Persei08]

@Leoxur https://ci.popcorntime.sh/

[Leoxur]

I got this :( (adblock and ghostery disabled)

[Persei08]

@Leoxur look like you have a DNS issue, seem your ISP or network admin is blocking popcorntime.sh. Use google dns (8.8.8.8, 8.8.4.4)

[Leoxur]

I already have the google dns, it's strange that this happens. On the phone I can access the site via VPN. It happens both with chrome and with other browsers (pc)

[Persei08]

What the command nslookup popcorntime.sh return?

[PARIANOS]

hi at th e button subtitles there are no subtitles..i need the greeks..can you help me?

Στις 2:17 π.μ. Κυριακή, 18 Μαρτίου 2018, ο/η danielz <notifications@github.com> έγραψε:

it's been at least a week like that... maybe the interface changed? or maybe there is some timeout set to get the subtitles (because I am always getting the "no subtitles found" almost inmediately, even though sometimes they apear when it gets to the movie itself.— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

[PARIANOS]

hi,at the button subtitles,there are no svbtitles..what can i do?i need the greeks

[Persei08]

In case it don't automatically show/load your subtitles language you can always search and download subtitles on the web (on opensubtitles.org or subscene.com) and then add it by choosing "Custom ..." in the subtitles list

[maruja99]

@danielzzz thank you soooooooo very much for the comment about how to sync up the subtitles!!!! (it was on March 17th, but it soooo helped me now)

[speedycoyote]

Hi, The subtitles do not open on my TV, only on computer And when I open the movie for the first time, the subtitles open, but if I want to see the movie again, they don't appear anymore. I have sign in to opensubtitles.org Is everything more that I need to do? Thanks