Postman/Github integration - integration run log consistently failing with 'Backup failed due to conflicts on Github'

[dcstamps]

Is there an existing issue for this?

• [X] I have searched the tracker for existing similar issues and I know that duplicates will be closed

Describe the Issue

My github integration with Postman is not working and hasn't for months. I have removed all integrations and re-added with new access tokens and I still get the error.

Additional Failures

Another example - this collection is updated almost daily but doesn't show any updates in months

I don't see the Postman Collections in Postman repo in develop or master.

This all worked a year ago.

Steps To Reproduce

• Go to Github and generate a new access token - https://github.com/settings/tokens • Add Title of your Access Token in the ‘Note’ • Check all boxes, except ‘delete_repo’ • Click ‘Generate token • Enable SSO • Go to Postman - https://stampsgpteam.postman.co/integrations/service/github/collection_github) • Click Add Integration • Paste your saved access token • Add the name of the Integration • Add Workspace in Postman • Add Name of the collection you wish to integrate • Choose the repository that you want Postman to save to in Github • Add File name – what is will be named in the repo • Select Branch – enter either develop or master • Save

Screenshots or Videos

No response

Operating System

Windows

Postman Version

Postman v9.31.0

Postman Platform

Both

Additional Context?

No response

[postman-staff]

Hi @dcstamps,

Thank you for reporting this to us. We would like to take a deeper look into the configured integration for your account, for this can you please submit a support request using this link: https://support.postman.com/hc/en-us/requests/new

Once received, we should be able to identify the cause of this issue and assist you further in resolving the same.

via @Raj-postman | Postman Support

[postman-staff]

Hello Denise,

Thank you for writing to Postman Support. Apologies for the trouble. I'd be happy to help!

Upon reviewing the information you sent us, I looked into the Integration via our back-end system, and it is likely the conflict is caused by something else writing to the branch simultaneously. This could be another integration or a separate write/edit action outside Postman.

Can you confirm the writing to the branch is only done by this Integration at the time and let me know if that resolves the issue from now on?

Let me know if you have any further questions or if the issue remains after attempting the suggested troubleshooting.

Respectfully,

Adrian Buendia

[swateek]

Is there anywhere we can see logs for failed integration? It used to work before, but has suddenly stopped.