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postmanlabs / postman-app-support

Postman is an API platform for building and using APIs. Postman simplifies each step of the API lifecycle and streamlines collaboration so you can create better APIs—faster.
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Desktop Postman App - Not opening requests or examples upon clicking them #11653

Open shafer949 opened 1 year ago

shafer949 commented 1 year ago

Is there an existing issue for this?

Describe the Issue

When using the Postman desktop application, clicking on a request, found within my Collections section, doesn't open the request to be viewed in a tab. I must click on the three dots and click on Open in Tab option every time I want to review a request. Examples will also not show in a tab upon clicking on them, and there is no option to Open in Tab. The only way to fix this issue is to use the browser version.

Additional notes:

Steps To Reproduce

  1. Click on Collections in the left menu
  2. Setup your Collection as shown in the picture below (the structure is important)
  3. Click on the request within the v1 folder
  4. Notice the request doesn't open in a tab
  5. Click the three dots and select Open in Tab option
  6. Notice the request opens in a tab
  7. Now click on the saved example
  8. Notice the request doesn't open in a tab

Actual: Not able to see the request upon clicking to preview it. Expected: Upon clicking a request or example, it will open in a tab so it can be previewed. [just like it does in the web version]

Note: This appears to be due to the structure of my Collections (this used to work) image

Screenshots or Videos

No response

Operating System

Windows

Postman Version

10.8.6

Postman Platform

Postman App

User Account Type

Signed In User

Additional Context?

No response

coditva commented 1 year ago

@shafer949 Sorry to hear that. Can you share the logs from the desktop app to help us debug? You can find the steps here: https://support.postman.com/hc/en-us/articles/360025298633-How-to-get-logs-from-the-Postman-Desktop-app

giridharvc7 commented 1 year ago

@shafer949 I see that you are facing this intermittently, can we get on a call to debug this if its okay? Even a 15-30 mins would do, you can book one here at a time that works for you

maoltech commented 1 year ago

i am having same problem

coditva commented 1 year ago

@maoltech Are you not able to open the requests at all or do they open after 2 clicks? Can you share more details around the issue:

  1. What version are you using.
  2. A screen recording of the issue if possible.
  3. Logs from the Developer Tools.
  4. We can also get on a call if possible.
maoltech commented 1 year ago

1 10.17.0

On Thu, 10 Aug 2023 at 02:54, Utkarsh Maheshwari @.***> wrote:

@maoltech https://github.com/maoltech Are you not able to open the requests at all or do they open after 2 clicks? Can you share more details around the issue:

  1. What version are you using.
  2. A screen recording of the issue if possible.
  3. Logs from the Developer Tools.
  4. We can also get on a call if possible.

— Reply to this email directly, view it on GitHub https://github.com/postmanlabs/postman-app-support/issues/11653#issuecomment-1672661075, or unsubscribe https://github.com/notifications/unsubscribe-auth/AUZWE3TMPL2GGI5C2ME2H5DXUSATDANCNFSM6AAAAAAUFKQLXA . You are receiving this because you were mentioned.Message ID: @.***>

AchintAgriculture commented 11 months ago

@coditva I am using version v10.18.11 and experiencing the same issue. I have attached a screen recording of the problem and logs. It does not get resolved on uninstall/reinstall of the app. I am using Windows 10.

https://github.com/postmanlabs/postman-app-support/assets/109736091/7838250a-132f-4165-b1a2-7ad74493670a main.log

areyes507 commented 6 months ago

I'm experiencing the same issues, in my Mac - currently running Postman desktop version Version 10.23.8 UI Version: 10.23.8-ui-240226-0504 Desktop Platform Version: 10.23.5 (10.23.5)

When running in the desktop application, examples are not showing anymore, while in the web version they are. Desktop

Postman Desktop

Web

Postman WebVersion
milosgaleta commented 3 months ago

Having the same issue on Mac with Apple M2 Pro, macOs 13.5 (22G74)

Postman: Version 11.2.0 UI Version: 11.2.0-ui-240522-1205 Desktop Platform Version: 11.2.0 (11.2.0)

Right click on request and then "Open in Tab" works.