search

postmanlabs / postman-app-support

Postman is an API platform for building and using APIs. Postman simplifies each step of the API lifecycle and streamlines collaboration so you can create better APIs—faster.
https://www.postman.com
5.81k stars 839 forks source link

Not able to load the Postman workspace in the desktop #13067

Open ocpradhan opened 1 month ago

ocpradhan commented 1 month ago

Is there an existing issue for this?

Describe the Issue

Screenshot 2024-08-12 095521 This workspace keeps on loading continuously. I also tried to reinstall it but it still doesn't work. A fix will be appreciated.

Steps To Reproduce

  1. Open the Postman Desktop, it should be signed in already.

Screenshots or Videos

No response

Operating System

Windows

Postman Version

11

Postman Platform

Postman App

User Account Type

Signed In User

Additional Context?

No response

roband7 commented 1 month ago

I have the same issue. Postman 11.7.0 on MacOS 14.6

HELP, COMPLETELY STUCK!

Worked on Friday, didn't work today Monday. No upgrades done by me client-side. Something changed server-side?

Tried the tips in https://support.postman.com/hc/en-us/articles/360026088854-Postman-is-stuck-on-the-load-screen didn't help.

Attaching logs: main.log renderer-requester.log

abhijeetborole commented 1 month ago

Hi @roband7, we might need some more information as we're unable to reproduce the issue. Would you have some time to get on a quick call?

roband7 commented 1 month ago

Hi @roband7, we might need some more information as we're unable to reproduce the issue. Would you have some time to get on a quick call?

It's 8 in the evening here now so too late. But tomorrow between 10 and 17 UTC+2 timezone is fine. My email is in the github profile.

abhijeetborole commented 1 month ago

@roband7 I've sent you an invite for 10:30 your time(UTC +2), feel free to reschedule to a time that works for you.

ocpradhan commented 1 month ago

@roband7 I've sent you an invite for 10:30 your time(UTC +2), feel free to reschedule to a time that works for you.

I'm sorry I can't join the meeting but I got the fix which is here https://support.postman.com/hc/en-us/articles/360026088854-Postman-is-stuck-on-the-load-screen Actually after uninstalling, you have to remove the postman's local data. And after installing again you'll basically have to login again and it will work fine.

roband7 commented 1 month ago

All is good again! Uninstall, remove local data, reinstall did the trick. Thanks for the support.