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postmanlabs / postman-app-support

Postman is an API platform for building and using APIs. Postman simplifies each step of the API lifecycle and streamlines collaboration so you can create better APIs—faster.
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Something went wrong upon sign in to Canary `net::err_name_not_resolved` #6050

Closed cyrielle-hada closed 4 years ago

cyrielle-hada commented 5 years ago

Describe the bug Something went wrong error message upon sign in to Postman Canary.

To Reproduce Steps to reproduce the behavior:

  1. Go to https://www.getpostman.com/downloads/canary and download Postman Canary for Mac
  2. Once installed, open the app and sign in.
  3. See below error message

image

Errors in View > Developer > Show DevTools (Shared) image (1)

No error in View > Developer > Show DevTools (Current View)

Expected behavior Open the app, sign in and retrieve sync collections.

App information (please complete the following information):

Additional context The goal is to install Canary in order to pull the synced collections to remove the Postman directory and do a fresh install.

numaanashraf commented 5 years ago

@cyrielle-hada Would it be possible to zip the logs and send us at help@getpostman.com? You can find the logs at View > Developer > View Logs in Finder. Please mention this GitHub issue number (GH#6050) in the email when you write to us.

cyrielle-hada commented 4 years ago

The error is likely due to a networking issue as the error in the DevTools indicates that a domain name can’t be resolved.

Whitelist the following domains on the network firewall to allow WebSocket connections for Postman should solve the issue.

.getpostman.com .postman.co .pstmn.io postman.com